Retail Supervisor

4 weeks ago

Makati City, National Capital Region, Philippines Love, Bonito Full time

You should have / be:

  • A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience
  • Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
  • A strong people-person You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either
  • A leader with a proven record of training, coaching, and developing a team of co-workers
  • A performance-driven professional that drives sales and achieves results for the business through training initiatives
  • Demonstrable experience in a supervisory capacity in retail or customer service sectors
  • A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team
  • An insightful problem solver who proactively innovates to improve systems and operations
Main Responsibilities
  • Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
  • Oversee daily and weekly deliverables such as the store checklist and inventory checklists
  • Work with the store manager to lead store sales performance and customer service excellence
  • Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
  • Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
  • Implement measures to avoid stock damages, theft, and wastage
  • Train new staff members and schedule shifts
  • Provide a seamless shopping experience and ensure that all merchandise is available in all colours, sizes, and quantities on the floor
  • Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
  • Cashiering duties using the POS system to process payments and close accounts for the closing shift
  • Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
  • Promote first class service excellence & customer experience at all times
  • Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs
Requirements
  • Minimum 2 years' experience in a retail leadership role, or equivalent
  • Completion of college education and a good working knowledge of MS Office will be a plus
  • Ability to work various shifts and able to work 5 days a week (including weekends and public holidays)
Benefits
  • Attractive monthly commissions
  • Full corporate insurance
  • Employee-led recognition platform via Praisepal
  • Fully stocked pantry
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