
Operations Supervisor
2 weeks ago
The Operations Supervisor ensures all store operations run efficiently across all locations by supervising store activities, aligning operations with company goals, and providing guidance to store teams. This role plays a key part in supporting the Operations Head with store performance, compliance, and staff development.
Key Responsibilities:
• Conduct regular store walks (especially on weekends) to evaluate customer service, cleanliness, and product presentation.
• Implement company policies and initiatives across all stores.
• Monitor KPI targets, staffing concerns, and operational gaps.
• Assist in conflict resolution and coaching store personnel.
• Generate reports for the Operations Head and support data-based decisions.
Work Schedule:
• Shift: 9:00 AM – 6:00 PM (flexible if extended store walks are needed)
• Workdays: 6days/week
• Day-Off: Weekday (rotational: Mon–Thu only)
• Required to work every Saturday and Sunday for in-store walkthroughs and spot checks
Qualifications:
• Bachelor's degree in business or Retail Management.
• Minimum 3 years of retail operations or store supervision experience.
• Excellent leadership, conflict resolution, and multitasking abilities.
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