Digital Operations

4 days ago

Philippines NEST COLLECTION Full time

Overview

Digital Operations & Listings Specialist — Remote, Full-time, Fixed-Term (6+ months with opportunity to extend).

Responsibilities
  • Prepare monthly reports on listings, revenue, commissions, occupancy, nightly rates, and booking trends.
  • Compare performance against previous months/years.
  • Analyse reservations (confirmed/cancelled), account development, and Airbnb quality scores.
  • Summarise insights in clear, concise reports.
  • Manage suspended listings, complaints, and appeals on Airbnb & Booking.com.
  • Resolve listing errors in Guesty, Airbnb, and Booking.com (amenities, descriptions, images, automated messages).
  • Set up and optimise new listings (content, pricing, images, co-host onboarding).
  • Ensure all listings are tracked in Monday.com.
  • Design/update floorplans, maps, and marketing creatives (Illustrator, RoomSketcher, Canva).
  • Order branded assets (business cards, stickers, print materials).
  • Ad hoc support to CEO including policy, price, and payment changes; create presentations, reports, and one-off creatives.
Requirements
  • Hands-on experience with Airbnb, Booking.com (and ideally Guesty).
  • Strong analytical and reporting skills (Google Workspace, Excel/Sheets).
  • Proven ability in listing creation, optimisation, and issue resolution.
  • Comfortable managing escalations, suspensions, and appeals.
  • Strong multitasking and prioritisation skills in a fast-paced environment.
  • Proactive, detail-oriented, and resourceful.
  • Experience in short-term rental property management.
  • Familiarity with creative tools (Illustrator, Canva, RoomSketcher).
  • Knowledge of pricing optimisation and platform integrations.
What We Offer
  • Work with a growing international property management company.
  • Remote and flexible working environment.
  • A varied role combining reporting, operations, and creative tasks.
How to Apply

Send your CV and a short cover letter outlining relevant experience to: Use subject line: “Maternity Cover Application – Digital Operations & Listings Specialist”

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