Incident and Problem Management Consultant

15 hours ago

Philippines Inchcape Digital Full time
Incident and Problem Management Consultant

Join to apply for the Incident and Problem Management Consultant role at Inchcape Digital .

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 18,000 talented colleagues fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

The Digital Delivery Centers accelerate Inchcape’s digital journey by positively impacting the business and its customers through innovative and essential technological solutions.

Through our top talents, we support the mobility of millions of people globally through the power of digital technology.

About The Role:

We’re looking for an experienced Incident and Problem Management Consultant to join our Service Management team. In this role, you’ll ensure the stability, security, and continuous improvement of IT services, driving sustainable service quality and minimizing downtime.

What You'll Do:

  • Manage and coordinate incident resolution, including escalations and stakeholder communication.
  • Lead post-incident reviews and root cause analysis.
  • Oversee problem management and continuous service improvement processes.
  • Collaborate with global teams and vendors to maintain service excellence.
  • Mentor junior team members and share best practices.

What We're Looking For:

  • Strong knowledge of IT Service Management (ITIL certification preferred).
  • Experience managing incidents, problems, and service improvements in a multi-vendor environment.
  • Excellent communication, stakeholder management, and analytical skills.
  • Ability to work in diverse, international teams.
  • Proactive, detail-oriented, and quality-focused mindset.

We offer a supportive environment where you’re encouraged and mentored to fulfill your ambitions, with opportunities for career growth, regular promotions, performance reviews, and continuous training to upgrade your skills.

If you have the skills, passion, and drive to thrive in this role, and you're ready to grow your career with a dynamic global team in the digital space, we want to hear from you

Senioriry level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Automotive and Technology, Information and Media

Referrals increase your chances of interviewing at Inchcape Digital by 2x.

Location

Quezon City, National Capital Region, Philippines

Posted 1 day ago

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