Business Systems Analyst

ECLARO Quezon City, National Capital Region, Philippines

Business Systems Analyst

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Role Title: Business Systems Analyst

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the Role:

The Business Systems Analyst is responsible for collaborating with business system owners and users to capture business needs and accurately translate them into specifications that support the design, development, and implementation of technology solutions.

Key Responsibilities:

1. Analyze Business Processes:
   • Evaluate existing business workflows and processes.
   • Identify areas for improvement and recommend solutions.
   • Assist business units in resolving user questions and issues.
   • Communicate and present solutions to stakeholders in a clear and professional manner.
   • Triage and manage helpdesk tickets based on urgency and business impact.
2. Requirements Gathering:
   • Work with stakeholders to understand business needs and objectives.
   • Collect and document detailed business and functional requirements.
   • Collaborate with technical teams to translate business requirements into system specifications.
   • Consider the end-to-end process impact when developing solutions.
   • Assist in mapping and communicating current and future state business processes.
3. Solution Design Support:
   • Collaborate with teams to propose business-focused solutions.
   • Assist in drafting technical requirements for system enhancements.
   • Work with internal teams and third-party vendors to align solutions with business objectives.
4. Testing and Implementation:
   • Participate in testing technology solutions to ensure they meet business needs.
   • Support the implementation of software changes and enhancements.
   • Track and communicate potential issues, working with stakeholders to mitigate risks.
5. Vendor Coordination:
   • Support engagement with third-party software providers.
   • Assist in evaluating vendor solutions to meet business requirements.
6. Research and Process Improvement:
   • Stay informed of industry trends and technological advancements.
   • Identify opportunities to enhance business processes through technology.
7. Documentation and Training:
   • Develop and maintain business documentation, including user manuals and training materials.
   • Provide user support and training on system functionalities.
8. Cross-Department Collaboration:
   • Serve as a liaison between IT teams, business stakeholders, and management.
   • Coordinate with other departments to resolve interdependencies and ensure seamless operations.

Key Skills and Competencies:

1. Business Acumen and Process Understanding:
   • Good understanding of business operations and workflows.
   • Ability to identify process inefficiencies and suggest improvements.
   • Capability to translate business needs into functional requirements.
2. Technical Proficiency:
   • Familiarity with system architectures and data modeling.
   • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
   • Experience using tools such as Jira for work tracking.
   • Basic understanding of SQL and data analysis tools is a plus.
3. Analytical and Problem-Solving Skills:
   • Strong analytical skills to assess business processes.
   • Ability to conduct gap analyses and propose solutions.
4. Communication and Interpersonal Skills:
   • Effective verbal and written communication.
   • Ability to work collaboratively with stakeholders at various levels.
   • Strong presentation and facilitation skills.
5. Organizational Skills:
   • Ability to prioritize multiple tasks effectively.
   • Strong attention to detail in documentation and requirements gathering.
6. Adaptability and Continuous Learning:
   • Willingness to learn new technologies and adapt to changing business needs.
   • Ability to thrive in a fast-paced environment.
7. Domain Knowledge:
   • Knowledge of the Commercial P&C Insurance domain is desirable, with familiarity in industry software such as SureCommercial, Policy Decisions, Duck Creek, Guidewire, or Majesco being a plus.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• Minimum of 3-5 years of experience in business or systems analysis.
• Experience in working within Agile or Waterfall project environments.Seniority level

• Entry level

Employment type

• Other

Job function

• Information Technology
• Industries: Staffing and Recruiting

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