Business Systems Analyst

3 weeks ago

Quezon City, Philippines Manulife Full time

Overview Manulife is seeking a Business Systems Analyst to join the Reference Data Management squad. The role bridges business needs and technology solutions, focusing on improving operational efficiency and implementing effective systems. This position is hybrid and based in Manila, Philippines. Position Responsibilities: Analyze systems and processes to identify inefficiencies and areas for improvement. Serve as first triage for business or operations daily issues and ensure proper handovers at close of day within a 24-hour operating model. Collaborate with the squad lead and team members to implement new features and user stories for Reference Data Management applications, focusing on Security Master File, Market, Entity, Portfolio, Pricing, and Ratings data and/or file enhancements. Create or update documentation to support applications, including specifications, implementation guides, and logging and monitoring content. Participate in Audit and Compliance records gathering and reviews with Audit and Compliance teams. Coordinate release management tickets and approvals for enhancements or bug fixes. Participate in testing efforts related to applications as needed. Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience) 3+ years of experience in a System or Business Analyst role Familiarity with file transfer, SFTP, and ideally CA Workflow Automation tooling Ability to create clear requirements for engineers to implement Hands-on experience with issue triage and resolution for business-critical applications; incident/change management experience is a plus Ability to work in an Agile environment and report progress in JIRA Amenable to work at UP Ayala Technohub (Quezon City) and in a hybrid setup (3x onsite per week) Amenable to work in any shift schedule assigned (night shift with flexibility by business need) Preferred Qualifications: Effective English verbal and written communication; ability to adapt communication style for different audiences Experience with Agile methodologies Ability to work independently and in a team, as situations dictate Nice to have: Bloomberg Data Management or Bloomberg, S&P Markit EDM, Jira, SharePoint, Confluence experience Nice to have: SQL, Databricks, XML, API experience Tools and Knowledge CAWLA Bloomberg Data Management or Bloomberg S&P Markit EDM Jira SharePoint Confluence SQL Databricks XML API What We Offer Opportunities to learn, grow, and shape your career Flexible, inclusive environment supporting well-being Global team collaboration and impact #J-18808-Ljbffr

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