Product Owner

Overview

Product Owner - CMS Platforms and Migrations. Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation Join the G Nation today.

Responsibilities

• Product Strategy & Design: Own product design activities for the assigned platform and initiative, ensuring alignment with the business’ overall product strategy and market needs. Develop and articulate the product vision, strategy, and roadmap for the CMS platform, in collaboration with the Debit Card Product Owner and Product Manager. Initiate, plan, organize, execute, monitor/control, and direct the completion of CMS builds and enhancements. Assess value, develop business cases with Product Managers, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy. Drive experience reviews and comparative assessments to continuously improve the debit card product experience for customers. Lead product design with cross-functional teams (e.g., IT, Operations, Risk, Compliance, Marketing) to ensure all regulatory, commercial, and technical requirements are included in builds. Prepare user stories and co-author Product Service Design (PSD) documents to verbalize requirements to Commercial and Technical Squads.
• Card Management System (CMS) Migration Leadership: Lead the product-side efforts for the migration of the existing card management system platform to a new one. Define product requirements for the new CMS, ensuring all existing functionalities are mapped and new capabilities are leveraged. Oversee data migration strategies, ensuring data integrity and accuracy throughout the transition. Collaborate closely with technical teams, vendors, and internal stakeholders to ensure a smooth, timely, and successful CMS platform migration with minimal disruption to services. Manage product-related risks and issues during the migration, developing mitigation strategies.
• Scheme Relationship Management & Integration: Act as the primary product liaison with major debit card schemes (e.g., Visa, Mastercard), understanding their roadmaps, new products, services, and integration opportunities. Identify and evaluate new products, services, and integrations offered by card schemes that can enhance our debit card portfolio or operational efficiency. Drive the integration of relevant scheme-specific features and compliance mandates into our debit card products and systems. Negotiate product-related terms and conditions with card schemes where applicable.
• Agile & Stakeholder Management: Closely work with the Squad, Tribe, Platform Management and Third Party vendor point persons to ensure builds are delivered on spec and on-time, that resources to deliver product features are in place, and issues are resolved and properly filed. File and manage product backlog, defects, and enhancements until closure. Attend and co-drive meetings with the scrum master for the effective and efficient development of product features. Map out the high-level customer front-end & back-end experience to aid in product analysis and system integration. Come up with supporting processes, handling, and product briefs necessary for launch. Ensure robust governance and compliance frameworks are embedded into all debit card products and processes. Drive regular updates by Tribe to management to seek help needed or secure support on critical matters.

Necessary Skill Sets

• Product Management Expertise: Proven experience (5+ years) in Product Management, specifically within the financial services industry, with a focus on payment products.
• Product Ownership Experience: Proficient in Agile methodologies (Scrum, Kanban) and experience working as a Product Owner in an Agile environment including experience in preparing and grooming of backlog, Tribe practices and Product reviews and testing.
• Cards Product Knowledge: Deep understanding of card product lifecycles, payment processing flows, transaction types, and the underlying technology infrastructure.
• Card Scheme Acumen: Strong knowledge of major card schemes (e.g., Visa, Mastercard) rules, regulations, products, services, and their operational models.
• Card Management System (CMS) Experience: Demonstrated experience with CMS platforms (e.g., Fiserv, TSYS, ACI, BPC SmartVista) and a proven track record in successful CMS migration projects.
• Regulatory & Compliance Knowledge: Comprehensive understanding of relevant financial regulations, data security standards (e.g., PCI DSS), and consumer protection laws pertaining to debit cards.
• Project & Program Management: Strong project management skills, particularly in managing complex, cross-functional initiatives like system migrations.
• User Experience (UX) Design Principles: Knowledge of UX design principles to drive intuitive and customer-centric product experiences.
• Analytical & Problem-Solving Skills: Exceptional analytical capabilities to interpret complex data, identify trends, and solve intricate product and operational challenges.
• Cross-functional Team Leadership: Proven ability to lead, influence, and collaborate effectively with diverse cross-functional teams (IT, Operations, Risk, Compliance, Legal, Marketing).
• Communication & Negotiation: Excellent verbal and written communication, presentation, and negotiation skills, capable of articulating complex ideas to both technical and non-technical audiences.
• Stakeholder Management: Strong ability to manage expectations and foster relationships with internal and external stakeholders, including senior management, vendors, and card schemes.

Advantageous Skill Sets

• Direct experience in building & launch cards product.
• Experience with fraud management systems and strategies for cards.
• Familiarity with digital payment trends, mobile wallets, and tokenization.
• Experience in a highly regulated banking or EMI environment.
• Certifications in Product Management (e.g., CSPO) or Project Management (e.g., PMP).

Delivers (KPIs)

• CMS Migration Support & KPI Alignment: On-time completion of CMS migration within budget, minimal post-migration defects, and achievement of system performance targets. Ensure no financial leakage or customer issues from incorrect mappings. All handlings in place for launches or enhancements.
• Operational Efficiency & Compliance: Reduction in card-related operational incidents and customer complaints; full adherence to regulatory and scheme compliance mandates; timely integration of new scheme products or mandates.
• Product Delivery & Quality: On-time and on-spec delivery of new debit card features and enhancements; backlog and defect resolution time improvement; high-quality user stories and PSD documents.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with highly competitive and flexible compensation and benefits package.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing

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