Client Implementation Officer

4 weeks ago

Pasay, Philippines MicroSourcing Full time

Position: Client Implementation Officer Location: Manila, Philippines Work Setup & Shift: Onsite/Dayshift Reports To: Client Implementation Manager - Sr. Manager MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Responsibilities Lead and manage all phases of the client onboarding and implementation process, from initial scoping and planning to execution and handover. Serve as the primary liaison between the client and internal departments (IT, HR, Recruitment, Operations) to identify bottlenecks and collaborate on solutions. Proactively identify risks that could lead to project delays or client cancellations and develop contingency plans. Capture lessons learned from each implementation, analyze successes and failures, and drive process improvement. Maintain clear, consistent, and transparent communication with all stakeholders, including senior management and the client. Qualifications & Experience Graduate of any Bachelor’s degree; graduate studies advantage. 3-5 years of prior experience in client implementations/transition of new clients/projects in an outsourcing setup. Experience in operations management, especially in developing KPIs, team structure, and ops processes. Strong communication, planning, organization, analysis, team management, facilitation, conflict resolution, decision making, problem solving, and project management skills. Proficiency in PC applications (Word, Excel, PowerPoint, Project Planning Tools). Ability to manage and supervise direct reports, contractors, and project team members. Preferred: Familiar with workflow routing/process, experience managing multi-phase projects, experience with pioneering projects or start-up of operations. Core Competencies Strategic & Analytical Thinking Proactive Problem-Solving Client Onboarding Project Management Client Communication Cross-Functional Collaboration Quality Assurance Risk Management Documentation and Reporting Key Skills and Capabilities Analytical Skills Critical Thinking Negotiation Skills Attention to detail Strategy Planning Vendor/OEM Interaction Budget and Cost Management Leadership Abilities Excellent oral and written communication skills Other Position Requirements Additional hours may be required. Travel across various sites may be required. Flexibility for different work schedules is required. For more information, visit Terms & Conditions Apply #J-18808-Ljbffr

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