Manager, Renewals

Manager, Renewals (US) – Payscale Manila Payscale, a compensation innovation leader, is hiring a Customer Renewals Manager based in Manila, National Capital Region, Philippines. The role focuses on client retention, renewal quota achievement, upsell opportunities, and cancellation mitigation. Base Pay Range Pay varies with skills and experience; talk to your recruiter for specifics. Job Summary Retention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, including overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests. What You'll Do Hire and lead a high‑performing team of Renewals Managers to exceed renewal, retention, and expansion goals. Execute new and existing renewal strategies that increase customer retention and utilization of products and services. Analyze success metrics and results to inform onboarding, training, and mentoring strategies. Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team. Find opportunities for continuous improvement for the customer. Lead effective one‑on‑one meetings centered on accountability and results to support growth and further development. Be a voice of customer success throughout the business. What We're Looking For Must have experience working with global stakeholders and teams, preferably in the US. At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business. 2 years leading a team; experience growing, developing, and driving results is highly desirable. Drives a growth mindset and team development through clear, consistent communication. Influences cross‑functional teams and senior leadership without relying on authority. Navigates ambiguity with clarity, guiding teams toward actionable outcomes. Combines data‑driven decision‑making with creative problem‑solving and experimentation. Builds strong customer relationships through collaboration and operational excellence. Nice to Have Experience with Salesforce and Gainsight is preferred. Location Payscale Manila has an employee‑centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person. When you work from home, we recommend ensuring you can meet the following technology, equipment and workspace requirements: High‑Speed Internet (minimum 100 Mbps), Device for MFA/2FA (smartphone, tablet, etc.). Benefits and Perks Monthly company All Hands meetings. Regular opportunities for executive leadership exposure through AMAs. Access to continued learning & development opportunities. Commitment to a continuous feedback culture. Growing network of Employee Resource Groups. Company‑sponsored volunteer hours. And more Our Standard Benefits Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day). 15 paid days of additional leave, credited upfront upon regularization and refreshed annually; unused leave monetized. HMO coverage + 1 dependent. Fixed work schedule, Monday through Friday 10 pm‑7 am Manila. Equal Opportunity Employer We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees... (We know the confidence gap...). If you have a disability or impairment and need assistance, email Fraud Alert Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information. If you are unsure if a message is from Payscale, please email #J-18808-Ljbffr