Manager, Renewals

Base pay range About Payscale. Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI‑powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower 65% of the top companies in the U.S. and businesses like Panasonic, ZoomInfo, Chipotle, Quest Diagnostics, University of Washington, American Airlines, and TJX Companies. Create confidence in your compensation with Payscale. To learn more, visit Job Summary Retention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests. What You'll Do Hire and lead a high‑performing team of Renewals Managers to exceed renewal, retention, and expansion goals. Execute new and existing RM strategies that increase customer retention, utilization of products and services. Analyze success metrics and results on your team to inform onboarding, training, and mentoring strategies. Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including AM CS, Marketing, Product, and Sales. Find opportunities for continuous improvement for the customer. Lead effective one‑on‑one meetings centered on accountability and results to support growth and further development on the team and in the role. Be a voice of customer success throughout the business. What We’re Looking For Must have experience working with global stakeholders and teams, preferably in the U.S. At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business. 2 years leading a team; experience growing, developing, and driving results is highly desirable. Drives a growth mindset and team development through clear, consistent communication. Influences cross‑functional teams and senior leadership without relying on authority. Navigates ambiguity with clarity, guiding teams toward actionable outcomes. Combines data‑driven decision‑making with creative problem‑solving and experimentation. Builds strong customer relationships through collaboration and operational excellence. Nice to Have Experience with Salesforce and Gainsight is preferred. Location Payscale Manila has an employee‑centric hybrid model. Employees can work from the location that works best for them when the team is not scheduled in the office. When working from home, we recommend ensuring a high‑speed internet connection (minimum 100 Mbps), a dedicated workspace with reliable Wi‑Fi, and devices for multifactor authentication. Benefits And Perks Data informed decision making. Customer first. Always. Succeed together. Relentless about results. Obsessed with excellence. Lead the change. Shape the standard. Monthly company All‑Hands meetings. Regular opportunities for executive leadership exposure through AMAs. Access to continued learning & development opportunities. Commitment to a continuous feedback culture to drive performance and career growth. A growing network of Employee Resource Groups. Company sponsored volunteer hours. Paid Philippine regular holidays + 1 additional Payscale holiday (Global Mental Health Day). 15 paid days of additional leave, credited up front upon regularization and refreshed annually; unused leave are monetized. HMO coverage + 1 dependent. Fixed work schedule, Monday through Friday 10 pm‑7 am Manila. Standard Benefits Paid Philippine regular holidays + 1 additional Payscale holiday (Global Mental Health Day). 15 paid days of additional leave, credited up front upon regularization and refreshed annually; unused leave are monetized. HMO coverage + 1 dependent. Fixed work schedule, Monday through Friday 10 pm‑7 am Manila. Equal Opportunity Employer We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruitment, hiring, transfers, promotions, training, discipline, termination, compensation, and benefits, performance appraisals, education, and social and recreational programs. If you have a disability or impairment and need assistance with the application process, please email for support. Fraud Alert Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information. If you are unsure if a message is from Payscale, please email Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales Industry Software Development #J-18808-Ljbffr