Customer Support Representative

1 week ago

General Santos, Philippines Flex Full time

Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a $1T revenue opportunity that is largely up for grabs.

Flex is a fully remote company and this role can be performed from anywhere.

Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.

What You’ll Do
  • Be the face of Flex, delivering empathetic and precise support via email, chat, and phone
  • Quickly identify and resolve complex issues independently, thinking creatively and resourcefully
  • Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation
  • Create and maintain helpful resources like FAQs and guides to empower users
  • Analyze customer interactions to identify trends and areas for improvement in our products and processes
  • Propose improvements to internal tools and workflows, driving efficiency and productivity
What Makes You a Great Fit
  • You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions
  • You’re naturally curious, someone who enjoys investigating and solving problems.
  • You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs.
  • You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset
  • You're dependable and work independently without needing supervision
  • You thrive in fast-paced environments with dynamic priorities
What We’re Looking For:
  • Fluent in English with exceptional communication skills.
  • Availability to work nights and weekends.
  • 2+ years of experience in fintech or financial customer support
  • Familiarity with tools like Zendesk, Salesforce, and HubSpot
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