Implementation Consultant

Product, Program, and Project Management (Non-Technical)

This is a client facing and an individual contributor role responsible for managing Token configuration activities with mid to high complexity along with identifying and resolving issues of moderate complexity and taking a broad perspective to identify innovative solutions. This position is at a professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance, with guidance only in the most complex situations. Responsibilities also include proactively looking for opportunities to improve processes to further increase team’s efficiency and effectiveness. Note: this role will report to managing Director supporting Token enablement for North America clients.

Responsibilities

• Provide implementation and configuration support to Visa clients in North America for Token configurations, Meet all milestones and deliverables in a timely manner, Ensure customer expectations are met and exceeded.
• Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
• Ability to demonstrate subject matter expert knowledge in implementations from a technical or operational perspective.
• Manage non-routine, complex processing and change requests, as well as support customer initiatives.
• Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs.
• Act as approver for other analysts on client program changes.
• Conduct and trend internal and external opportunities and present for development within department.
• Act as lead for corporate or client initiatives – both internal and external – using best practices, lessons learned, and technical and analytical skills.
• Assess operational opportunities to increase service quality or efficiency within department.
• Prepare and maintain detailed project plans, status reports, and issues logs in support of initiatives.
• Build and enhance positive working relationships with Visa clients and internal stakeholders.
• Represent customer system and operational requirements to internal Visa organizations.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management monthly.
• Provide training to internal or cross-functional teams and external clients, as applicable.
• Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
•5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
•6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
•Excellent time management, organization, and planning skills are essential.
•Excellent verbal, written, presentation and interpersonal skills are required.
•Ability to comprehend and translate complex technical issues and apply to business solutions
•Demonstrate ability to articulate complex technical terms or processes into business language.
•Able to set priorities, influence others, and manage customer expectations
•Demonstrate success in customer relationship management.
•Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
•Working knowledge of client business drivers as it relates to their operations and processing services.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.