Implementation Consultant

2 days ago

Cebu City, Central Visayas, Philippines beBeeImplementation Full time $50,000 - $70,000
Join Our Team as an Implementation Specialist

An exciting opportunity has arisen for a skilled and motivated individual to join our team as an Implementation Specialist. In this role, you will play a critical part in the successful onboarding and implementation of our platform for clients.

Your key responsibilities will include working closely with clients to understand their business requirements, configuring the system, and providing training and support to ensure a smooth transition.

You will be a critical member of our Professional Services team and also provide assistance to our Customer Success Teams.

The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to delivering high-quality service.

Key Responsibilities:
  • Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
  • Assist in developing project plans, objectives, deliverables, and resource allocation.
  • Assist implementation projects while partnering closely with our clients' technical sponsors on configuration and testing.
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  • Complete technical setup of Blaze workflows including integrating their social media accounts, websites, and email providers with Blaze.
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  • Proactively identify implementation risks and mitigate them effectively and efficiently.
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  • Support the customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.
Requirements:
  • Bachelors in Arts/Bachelors in Science or equivalent degree.
  • 2-3 years of relevant work experience in a related role.
  • Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience.
  • Proficiency in configuring and customizing platforms.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps.
  • Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.
  • Strong organizational and time management skills with the ability to juggle multiple projects.
  • Proficiency for data analysis and process/operations improvement.
  • Detail-oriented with a proactive approach to problem-solving.
  • Ability to work collaboratively within a team and adapt to changing project requirements.
What We Offer:

We offer a range of benefits to support your career and personal life, including:

  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development

At our company, we believe in fostering a culture of innovation, collaboration, and continuous learning. If you are passionate about delivering exceptional service and are committed to excellence, then we would love to hear from you.

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