Hotel Receptionist

New Coast Hotel Manila is looking for an enthusiastic, detail-oriented, and proactive individual to become our next Hotel Receptionist. You’ll be the face of our hotel, offering a warm welcome, providing top-notch service, and making each guest’s stay exceptional from the moment they arrive. Your Role: As a Hotel Receptionist, you’ll play a key role in ensuring our guests feel valued and well-cared-for. In this hybrid position, you’ll not only handle check-ins and guest inquiries but also assist with dining services, ensuring that every guest enjoys seamless experiences throughout their stay. Key Responsibilities: First Impressions Matter: Greet guests with a welcoming smile, assist with smooth check-ins, and ensure guests feel immediately at home. Guest Experience: Provide tailored recommendations for hotel amenities, local attractions, and dining options to ensure an unforgettable stay. Manage Reservations: Handle phone calls, manage guest bookings, and coordinate seating arrangements with precision. Efficient Service: Assist with serving food and beverages, ensuring that guests are comfortable and attended to promptly. Guest Concerns: Actively listen to guest feedback, address concerns swiftly, and offer solutions to ensure complete guest satisfaction. Team Collaboration: Work seamlessly with both front desk and dining teams to ensure guests receive cohesive service. Key Duties: Food & Beverage Service: Take food and drink orders, communicate them to the kitchen, and deliver meals with excellent presentation. Upsell with a Smile: Suggest menu items, beverages, and special promotions to enhance guest experience and increase sales. Guest Interaction: Monitor dining areas, refill drinks, clear plates, and anticipate additional guest needs. Cleanliness & Order: Ensure dining areas and reception spaces are clean, organized, and inviting at all times. Payment Handling: Process transactions efficiently, ensuring accuracy in all monetary exchanges. What We’re Looking For: Previous Experience: Ideally, you have a background in hospitality (reception, waitstaff, or similar roles). Exceptional Communication: You’re confident, friendly, and professional in all guest interactions. Multitasking Ability: You excel at juggling multiple tasks in a fast-paced setting without compromising quality. Team Player: You work well with others and foster a positive atmosphere in the workplace. Flexible & Reliable: Willingness to work evenings, weekends, and holidays when needed. Attention to Detail: You’re meticulous with guest service and operational tasks, always aiming for perfection. Physical Endurance: Comfortable standing for extended periods and moving quickly between tasks. Why New Coast Hotel, Manila? Competitive Salary & Tips: Attractive pay structure and the opportunity to earn performance-based tips. Team Spirit: A friendly, collaborative environment where everyone is valued and supported. Career Growth: We’re committed to helping you develop your skills and offering opportunities for career advancement. Exclusive Perks: Staff discounts, health benefits, and other exciting perks to enhance your work-life balance. If you’re ready to be the heart of our hotel and create unforgettable experiences for our guests, we’d love to hear from you Apply today and start your journey with New Coast Hotel, Manila.