Team Lead Service Delivery

3 weeks ago


Bacolod, Philippines TALENTMATE Full time

Job Description Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Bacolod City, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do You’re a first‑line manager leading a team. You’ll motivate your team to meet TTEC and client metric performance goals, answer associates’ questions, resolve issues, handle customer escalations, and ensure quality customer experience on every interaction. You’ll report to the Manager, Service Delivery. During a Typical Day, You’ll Coach associates to achieve company and client goals while addressing employee issues and coordinating training. Manage multiple, complex tasks and projects while monitoring attendance, processing payroll, and handling administrative tasks. Motivate and mentor the team through constant coaching, feedback, recognition, and tough conversations when needed. Utilize TTEC and client tools throughout the day, troubleshoot technology issues, and support outage processes. Impact the company’s financial health by leading with compassion, retaining employees, and influencing absenteeism and occupancy. What You Bring To The Role Associate degree, technical school, or equivalent experience. Promote a performance‑driven culture and inspire others. Strong time‑management and prioritization skills. Engage and support your team with proper tools and systems. Customer‑focused mindset. Comfortable with computer systems. What You Can Expect Supportive career and professional development. An inclusive culture where giving back is encouraged. A global team of lifelong learners guided by our values. PTO, wellness, and healthcare benefits. Compensation package, performance bonuses, and tuition reimbursement. About TTEC TTEC is a leading technology & customer experience company that makes customers happy. Since 1982, we’ve helped brands create engaging, profitable customer experiences using humanity and technology. We are an equal‑opportunity employer and commit to a diverse and inclusive workforce. Visit for more information. Primary Location PH-Western Visayas - Bacolod Job Details Role Level: Not ApplicableWork Type: Full‑TimeCountry: PhilippinesCity: Bacolod, Western VisayasCompany Website: Function: Information TechnologyIndustry: IT Services & Consulting, Telecommunications & Outsourcing #J-18808-Ljbffr



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