Account Management Specialist

Overview

Position: Account Management Specialist at MCI. MCI is a leading Business Process Outsourcing (BPO) company delivering tailored solutions to meet clients’ needs. The role involves managing a portfolio of long-term clients, identifying new revenue opportunities, and delivering top-tier service.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Strategize & Execute : Develop and implement account growth plans to meet and exceed sales targets.
• Client Relationship Management : Build, nurture, and maintain strong relationships with key stakeholders.
• Upsell & Cross-Sell : Expand product and service offerings within existing accounts.
• Customer Success : Address client concerns promptly and professionally to ensure satisfaction.
• Performance Tracking : Monitor account metrics and report on sales performance.
• Team Collaboration : Contribute to company-wide initiatives and support cross-functional goals.
• Adapt & Excel : Take on additional responsibilities that support the success of the role and the team.

Candidate Qualifications

Ideal fit and candidate qualities: positive, driven, confident individuals who are highly motivated and dedicated.

• 2+ years of experience in account management, B2B sales, or customer success.
• Proven success in physical product sales and account growth.
• A strong history of building and maintaining long-term client relationships .
• Excellent communication and interpersonal skills .
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving, organizational, and time management abilities.
• A collaborative mindset with the ability to work independently and in teams .
• A commitment to exceptional customer service .

Compensation & Benefits

Compensation & benefits that fit your life

MCI offers a competitive compensation and benefits package designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives.

What you can expect from MCI

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and networking opportunities
• Plus additional in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits that Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating a valued environment.

Physical & Workplace Details

Physical requirements : This job operates in a professional office environment. The role is largely sedentary with periods of standing, computer use, and telephone headset use. May require moving objects up to 40 pounds as needed.

Conditions of Employment

• All MCI Locations : Must be authorized to work in the country where the job is based.

Additional conditions : Willingness to submit to a LEVEL II background and/or security investigation with fingerprint; drug screening. Job offers contingent on results.

Reasonable Accommodation

In accordance with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities, unless such accommodations cause undue hardship. If needed, contact Human Resources.

Equal Opportunity Employer

MCI embraces diversity and maintains a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or other characteristics protected by law.

MCI will ensure reasonable accommodation for protected disabilities as required by law.

About MCI (Parent Company)

MCI helps customers address CX and DX challenges with industry-leading solutions, including BPO, staff augmentation, and IT services. MCI has a network of facilities and a diverse portfolio of brands and services, employing 10,000+ professionals and serving 150+ North American client partners.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. Supervisors may assign additional duties. Performance will be evaluated on listed tasks.

The employer reserves the right to revise this job description at any time. This document is not an employment contract, and either party may terminate employment at any time for any reason.

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