14 - Operations Manager (Homebased)

Overview

Permanent • This is a remote position.

The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.

About My Amazon Guy: My Amazon Guy is a growing digital marketing agency with over 500+ employees and clients. We are engaging, rewarding, and innovative. Our company aims to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

• Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
• Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
• Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
• Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
• Quality Assurance: Establish and maintain high-quality standards across all services and projects.
• Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
• Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
• Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns, and resolve them proactively.
• Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to audits, optimizations, and creative services.
• Collaboration & Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
• Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.

• Proven track record as an Operations Manager or similar leadership role with experience in process optimization, compliance, and strategic operations management.
• Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and evaluations.
• Excellent written and verbal communication abilities, capable of articulating strategies and fostering collaboration across teams.
• In-depth knowledge of business management principles, operational best practices, and organizational strategy.
• Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and complex spreadsheets.
• Strong analytical skills to assess challenges, identify root causes, and develop actionable solutions.
• Ability to set long-term goals, anticipate challenges, and develop scalable processes aligned with company growth.
• Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
• Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
• Passion for staying current with emerging operational practices, tools, and technologies to keep the organization at peak performance.
• Required dual-monitor setup and reliable internet (as applicable to remote work).

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent work-from-home setup
• Unlimited access to MAG School courses and SOP Library
• Work schedule in EST (Monday-Friday)
• Opportunities for professional development and career advancement