AI Solutions Architect

4 weeks ago

Parañaque, Philippines Unity Communications Full time

AI Solutions Architect Account Name: N/A - Internal Salary Package: PHP 70,000.00 to 90,000 Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironman’s own AI, you're not in charge of building the suit (or in this case, the AI agents), but you make sure they integrate with all the parts, work perfectly, and set customers up for success. You’ll help customers configure and optimize agentic tools that don't just work... They wow You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs. Responsibilities Help customers deploy their AI‑powered voice and chat agents across various platforms Act as the POC for customers to ensure ongoing support and customer success Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives Troubleshoot technical issues during go‑live and ensure a smooth early‑stage deployment Maintain clear records of agent configurations, flows, and system integrations Qualifications At least two years of experience in technical implementation, technical support, or software engineering Hands‑on experience with conversational AI platforms Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure) Solid understanding of NLP/NLU concepts and best practices Excellent problem‑solving and communication skills Bachelor’s degree in a technical field or equivalent experience Understanding of analytics data visualization tools Experience in agile environments or customer‑facing technical roles (preferred but not required) Exposure to voice‑based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required) Familiarity with CRM, contact center, or support automation systems (preferred but not required) Benefits HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularizationFriendly and supportive work culture 13th‑month pay and other Philippine‑government‑mandated benefits Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more Considerations Full‑time position Monday to Friday, night shift Hybrid work setup with on‑site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity. #J-18808-Ljbffr

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