Technical Customer Success Manager
4 weeks ago
Cebu City, Philippines | Posted on 07/11/2025
The CodeBox Inc. is a start-up software development company located at the heart of Cebu City. We hire highly-skilled software developer professionals in web, mobile, iOS, and custom software development and deploy them to our international clients. Our team provides masterful and first-class professional services in user experience, design, and full stack engineering which translate bold ideas into awesome software products.
We are looking for a Technical Customer Success Manager (Technical CSM) to join our team and serve as the bridge between clients’ business goals and the technical capabilities of an AI-powered voice platform. In this role, you will be both a trusted advisor and technical guide — ensuring customers achieve success with the platform while helping them configure, integrate, and optimize their solutions.
If you enjoy working with innovative technology, solving complex problems, and building strong client relationships, we’d love to hear from you.
Key Responsibilities
Client Onboarding & Implementation: Own the end-to-end onboarding process, from initial setup to integration with third-party tools (e.g., Zapier, Make.com, CRMs).
Account Management: Serve as the primary point of contact for clients, understanding their business needs and ensuring they maximize value from the platform.
Integration & Technical Support: Assist clients in connecting our platform with their systems, troubleshoot technical challenges, and collaborate with engineering when needed.
Training & Enablement: Deliver product training sessions, create documentation, and provide best practices to empower clients.
Performance & Retention: Monitor account health, conduct regular performance reviews, and proactively address issues to drive satisfaction, retention, and growth.
Upsell & Renewal: Identify upsell opportunities and manage renewals to ensure long-term partnership success.
Feedback Loop: Act as the voice of the customer internally, sharing insights with product, engineering, and leadership teams.
Requirements
Experience: 2+ years in customer success, implementation, technical account management, or a similar hybrid role, ideally in SaaS or AI-related companies.
Technical Skills:
Familiarity with APIs, webhooks, HTTP requests, and troubleshooting integrations.
SQL knowledge.
Experience with tools like Zapier, Make.com, and CRMs (e.g., Salesforce, HubSpot).
Ability to explain technical concepts clearly to non-technical audiences.
Account Management: Proven success managing client relationships, renewals, and upsells.
Project Management: Strong organizational skills to manage multiple clients and priorities.
Problem-Solving: Analytical mindset to diagnose issues and propose solutions.
Communication: Fluent English required (spoken and written).
Startup Mentality: Flexible, adaptable, and comfortable working in a dynamic environment.
Preferred Qualifications
Experience with AI, SaaS, or telecom/telephony platforms.
Additional languages are a plus.
Why Join?
Be an integrated part of a fast-growing AI company redefining voice technology.
Work at the intersection of business and technology with innovative clients.
Growth opportunities in a collaborative, high-impact team.
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