Customer Success Manager
3 weeks ago
ECLARO — Quezon City, National Capital Region, Philippines Overview Customer Success Manager — Quezon City, National Capital Region, Philippines Responsibilities Customer Data Analysis: Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn. Proactive Engagement: Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value. Relationship Building: Developing strong relationships with customers to understand their evolving needs and ensure they are getting the most out of the product. Feedback Collection: Gathering feedback from customers through various channels (surveys, feedback forms, support interactions) to identify areas for improvement in the product or customer experience. Collaboration: Working with other teams (sales, product, marketing) to implement solutions and improve the overall customer journey. Retention Strategy Development: Developing and implementing strategies to improve customer retention, such as loyalty programs, educational resources, or personalized onboarding. Performance Tracking: Monitoring key metrics (churn rate, customer lifetime value, customer satisfaction) to track the effectiveness of retention efforts and identify areas for optimization. Problem Solving: Troubleshooting customer issues and providing solutions to ensure customer satisfaction and retention. Upselling/Cross-selling: Identifying opportunities to increase customer value through upselling or cross-selling of additional products or services. Skills and Qualifications Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal teams. Analytical Skills: Ability to analyze data, identify trends, and draw insights to inform retention strategies. Problem-Solving Skills: Ability to identify and resolve customer issues and troubleshoot technical problems. Customer Focus: A strong customer-centric mindset and a passion for providing excellent customer service. Technical Proficiency: Familiarity with SaaS products and the ability to understand and explain technical concepts to customers. Experience: Previous experience in customer success, account management, or sales is often preferred. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Customer Service, and Sales Industries IT Services and IT Consulting and Technology, Information and Media #J-18808-Ljbffr
-
Customer Success Manager
5 days ago
Quezon City, Philippines Oscer Full timeLocation Manilla Employment Type Full time Location Type Remote Department Customer Success Who are Heidi? Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to...
-
Customer Success Manager
2 weeks ago
Quezon City, Philippines MySigrid Full timeMySigrid — Quezon City, National Capital Region, Philippines Customer Success Manager Location: Quezon City, National Capital Region, Philippines Overview The Customer Success Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Manager is responsible...
-
Customer Success
2 weeks ago
Quezon City, National Capital Region, Philippines Ramos Garcia and Associates Pty Ltd Full time ₱1,500,000 - ₱3,000,000 per yearCustomer Success & Digital Operations LeadAre you customer-obsessed? Are you tech-savvy? Do you thrive when building digital experiences that delight customers while scaling operations that drive business growth? If this is you, we want to know you.This isn't just a job—it's a mission. If you're ready to grow with us, we're ready for you.Customer focus and...
-
Customer Success Manager
4 days ago
Quezon City, Philippines Karbon Full timeKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and have grown into a globally...
-
47660371200 - Customer Success Manager
4 days ago
Quezon City, Philippines Activate Talent Full timePosition: Customer Success Manager Location: Remote (Global) Employment Type: Full-Time Type of contract: Independent contractor Work from any corner of the world and be a part of the #remoteworkrevolution!‼️ SCOPE OF THE ROLE: We’re looking for a Customer Success Manager to take full ownership of a portfolio of brands — helping them stay active,...
-
Customer Success Manager
1 week ago
Makati City, National Capital Region, Philippines Micropinnacle Technology Corporation Full time ₱800,000 - ₱1,200,000 per yearCustomer Success Manager - B2B IT Solutions PH MarketAs an IT Customer Success Manager, you will be responsible for building customer loyalty, reducing churn, and driving long-term value for our clients. This role centers on onboarding, training, data-driven engagement, and nurturing customer relationships to ensure seamless adoption of our solutions. You...
-
Customer Success Specialist
4 days ago
Quezon City, Philippines Beacon Solutions, Inc. Full timeCustomer Success Specialist playing a crucial role in managing the customer lifecycle and ensuring customers remain satisfied with the services and solutions delivered. As a Customer Success Specialist, the role involves working with the sales team, identifying opportunities to enhance the customer experience, and recognizing opportunities for further...
-
Customer Success Manager
4 days ago
Batangas City, Philippines Datapel Systems Full timeOverview The Customer Success Manager (CSM) is responsible for managing customer relationships post-implementation to ensure successful adoption of Datapel’s solutions. The CSM will work closely with customers to help them achieve their goals, drive product usage, and reduce churn. This role also focuses on keeping clients updated on new features,...
-
Customer Success Manager
7 days ago
Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱2,400,000 per yearRole: Customer Success ManagerWork Set Up: Work From HomeSalary Package: Very CompetitiveCandidates from the Philippines, Japan, India, and Malaysia are accepted.Language Proficiency:• Japanese - N1• English – B2Minimum Skill Requirements:• At least 1-2 years B2B/Account Management experience• Account Management Experience• Experience providing...
-
Customer Success Manager
2 weeks ago
Makati City, National Capital Region, Philippines Euronet Full time ₱60,000 - ₱120,000 per yearWe are looking for a tech savvy Customer Ssuccess Manager who possesses a strong drive for results. Duties for the role will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. The candidate for the role...