Customer Service Manager

6 days ago

Parañaque, Philippines MFT International Corporation Full time

Overview

The Sales and After-Sales Support Manager oversees the end-to-end customer experience—from initial inquiry to post-delivery support—ensuring seamless coordination between the sales, design, and technical teams. This role manages Sales Coordinators, Interior Designers, and AutoCAD Operators to ensure accurate proposals, prompt customer service, and successful project execution. The manager focuses on customer satisfaction, improving internal workflows, driving sales efficiency, and addressing post-sales concerns.

Responsibilities
  • Supervise Sales Coordinators in processing quotations, sales orders, and client communication.
  • Ensure timely follow-up on inquiries, quotations, and project proposals.
  • Collaborate with Sales Executives and Designers to understand client requirements and deliver suitable furniture solutions.
  • Review client contracts, proposals, and layout plans for accuracy and feasibility.

Design and Technical Coordination

  • Oversee Interior Designers and AutoCAD Operators to ensure proper planning, layout, and customization of office and home furniture.
  • Approve technical drawings, revisions, and final layouts before production or installation.
  • Ensure accuracy of BOQs and specifications provided to production or procurement.
  • Monitor delivery, installation, and turnover schedules.
  • Coordinate with production, logistics, and warehouse teams to address service issues and provide quick resolutions.
  • Lead post-installation quality checks and ensure client satisfaction.

Team and Process Management

  • Set team goals and KPIs; conduct performance reviews.
  • Streamline internal workflows to reduce lead time from sales to installation.
  • Facilitate communication between departments to align client expectations and execution.
  • Train and mentor team members for continuous improvement.
  • Bachelor’s Degree in Business Administration, Interior Design, Architecture, or related field.
  • Minimum 5–7 years of experience in furniture sales/project coordination, with at least 2–3 years in a managerial role.
  • Strong understanding of office and residential furniture systems, customization, and installation processes.
  • Proficient in interpreting design layouts and technical drawings (AutoCAD knowledge is an advantage).
  • Excellent leadership, communication, and organizational skills.
  • Proven ability to handle cross-functional teams and manage multiple ongoing projects.
  • Client-focused, solution-oriented, and capable of managing expectations professionally.
  • High attention to detail with strong documentation and reporting skills.
Required Skills and Attributes
  • Client service mindset
  • Problem solving
  • Account management
  • Strong work ethic
  • Technical skills
  • Organizational skills
  • People skills
  • Sales pipeline management
  • Interpersonal skills
  • Back-office support
Location

MFT International Corporation (Entrance). Ground Floor, C.M. Warehouse, Kilometer 14 Merville Access Road, Merville Industrial Complex, Greenfield Compound, Pasay City, 1300 Metro Manila, Philippines

Notice

If the position requires you to work overseas, be vigilant and beware of fraud. If you encounter an employer who withholds your ID or requires you to provide a guarantee or ticks property, report it immediately.

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