Pre-Sales Customer Service Representative

1 day ago


Parañaque, Philippines Dempsey Resource Management Inc. Full time

Responsibilities Engage with potential customers to provide information about products and services tailored to their needs. Deliver exceptional pre-sales support by answering customer inquiries promptly and accurately. Assist in identifying customer requirements and matching them with suitable product solutions to promote sales. Collaborate with the sales team to convey customer feedback and insights that can enhance product offerings. Maintain detailed records of customer interactions and follow up on leads to nurture potential sales opportunities. Required Skills Excellent verbal and written communication skills to effectively interact with customers and internal teams. Strong problem-solving abilities to address customer inquiries and concerns efficiently. Proficiency in using customer relationship management (CRM) software for tracking customer interactions and managing leads. Ability to work in a dynamic environment, adapting quickly to changes in customer needs and product offerings. Qualifications Must be degree holder 1 to 3 years experience in the following skills Contacting clients for scheduled PMS/maintenance schedules Assisting clients in service concerns Collating customer information and monitoring their due date on PMS schedules Monitoring inventory Assisting mechanics with purchase order of parts Computer literate English communicating skills Knowledge in motorcycle Salary: 20-25k #J-18808-Ljbffr


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