Operations Manager

11 hours ago


Bulacan, Philippines ConnectOS Full time

Operations Manager - Payments (Cryptocurrency, WFH) Join to apply for the Operations Manager - Payments (Cryptocurrency, WFH) role at ConnectOS Schedule: Monday - Friday (09:00 AM - 06:00 PM AEST) Responsibilities Transaction management - monitoring transactions in real-time to identify failed transactions and troubleshoot solutions. Escalation management - reviewing escalations from level one support agents to resolve transaction failures. System optimisation: re‑design of transaction routing logic and workflows as well as re‑configuration of systems to optimise transaction performance. Projects – participate in projects related to fiat payments and cryptocurrency transactions. Education and training – producing process documentation and using this to train level one support on how to handle transaction failures. Stakeholder communication – updating stakeholders on current transaction performance, issues and opportunities. Skills & Experience 10+ years of experience working in operations in an environment that handles large volumes of transactions such as banking, payments, fintech, crypto or e‑commerce. Interest in cryptocurrency and blockchain; beneficial if you have worked in this sector. Helpful if you have worked in a 24/7 operational environment. Skills Proficient in investigating and resolving payment and other operational issues. Strong analytical skills with the ability to analyse data and identify insights. Capable of designing business rules and logic that will optimise operational performance. Strong communication skills, specifically in the context of informing management of business performance and training support teams. Benefits Work from Home Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Regular Company Events, Work Life Balance, and Career growth opportunities Equal Employment Statement: Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. #J-18808-Ljbffr


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