Customer Experience Specialist

1 week ago

Cebu City, Philippines Dempsey Resource Management Full time

Join to apply for the Customer Experience Specialist role at Dempsey Resource Management . 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager. Employment Type: Full Time Schedule: Night Shift Number of Available Positions: 5 Site: Cebu / Baybay, Full Onsite Responsibilities Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies. Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces. Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams. Provides customers with shipment status updates. Confirms, cancels, and processes refunds for orders as needed. Sends out notifications for order delays. Coordinates with shipping carriers to investigate lost packages and defective product claims. Builds customer trust and earns positive feedback. Updates internal tools, such as spreadsheets. Helps maintain excellent metrics on Amazon and other marketplaces. Handles special projects assigned by the Manager. Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. Essential Requirements Confident in speaking American English and good at writing emails. Ability to multitask. Good computer skills and knows how to navigate the internet. Good attendance record in previous employment. Great contributor even on matters outside his/her scope. Detail-oriented and highly organized. Can work on the night shift. Willing to work on weekends with a rotational schedule. Note: THIS IS A DIRECT HIRE AND NOT UNDER AN AGENCY. Seniority level Entry level Employment type Full-time Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at Dempsey Resource Management by 2x. Get notified about new Customer Experience Specialist jobs in Metro Cebu . #J-18808-Ljbffr

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