Quality Team Lead

6 days ago


Pasig, Philippines Enshored Full time

Talent Acquisition Specialist | Human Resource ESSENTIAL DUTIES AND RESPONSIBILITIES Leads a team of Quality Analysts Conduct quality assurance evaluations (internal audits) based on samples for employees to improve their overall competence which identifies both strengths and development opportunities Perform analysis on quality trends and flag quality-related risks to the project leadership Provide immediate feedback to employees who incur critical error Conduct regular feedback sessions to employees regarding their quality audits to ensure process consistency and reduce error disputes Spearheads internal and external calibration sessions and provides calibration results Help improve frontline consultants\' technical competence through quality evaluations, identifying both strengths and development opportunities Conduct audit of the auditor Spearhead process improvement initiatives Ability to communicate well to stakeholders Generate weekly, monthly, and quarterly quality audit-related reports which shall be sent out to internal clients such as Operations Manager and Team Captain Participate and lead in analyzing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action Be open and flexible to new ideas that may alter team goals Perform other duties as assigned MINIMUM REQUIREMENT QUALIFICATIONS With at least two years of Quality Supervisor experience Extensive experience in audit and quality management Knowledge of tools, concepts, and methodologies of QA At least 4 years of experience in doing a quality audit for any related campaign in a BPO setting Strong written and verbal English communication skills Experience in developing and maintaining relationships with key internal/external stakeholders Ability to work with deadlines and under pressure with a positive attitude Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance and Management Industries Outsourcing and Offshoring Consulting and Telephone Call Centers Referrals increase your chances of interviewing at Enshored by 2x Get notified about new Quality Team Lead jobs in Pasig, National Capital Region, Philippines . #J-18808-Ljbffr


  • Quality Team Lead

    2 weeks ago


    Pasig, National Capital Region, Philippines Enshored Full time ₱180,000 - ₱300,000 per year

    ESSENTIAL DUTIES AND RESPONSIBILITIES• Leads a team of Quality Analysts● Conduct quality assurance evaluations (internal audits) based on samples for employees to improve their overall competence which identifies both strengths and development opportunities·● Perform analysis on quality trends and flag quality-related risks to the project...

  • Team Lead

    5 days ago


    Pasig, National Capital Region, Philippines Enshored Full time ₱1,500,000 - ₱2,500,000 per year

    DUTIES AND RESPONSIBILITIESManage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations.Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation.Provide meaningful career and professional...

  • Team Lead

    2 weeks ago


    Pasig, National Capital Region, Philippines Nuworks Interactive Labs, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    The Team Lead for Full Stack Engineering (AI) is responsible for leading a team of frontend and backend developers in creating visually appealing and user-friendly applications and systems which include both AI-powered and non-AI-powered applications. They play a crucial role in staying updated with industry trends, technologies, and best practices to...

  • USRN Team Lead

    6 hours ago


    Pasig, Philippines HRTX Full time

    This position is responsible for supervising a team of USRNs in delivering accurate and high-quality clinical support and services for healthcare clients. The role involves performance management, training, coaching, quality control, and ensuring adherence to compliance and SLA standards within a BPO setting. Location: Ortigas, Pasig Shift: Night Shift...


  • Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱900,000 - ₱1,200,000 per year

    The Quality Assurance Team Leader supports the QA Supervisor in ensuring the implementation of quality standards and procedures within operations. This role leads a team of QA staff in conducting daily inspections, monitoring compliance, and ensuring that all operational processes are aligned with J&T Express standards, especially in parcel handling,...

  • USRN Team Lead

    2 weeks ago


    Pasig, Philippines HR TechX Corp. Full time

    Key Responsibilities: Lead and manage a team of USRNs involved in clinical functions such as utilization management, case management, prior authorizations, appeals, or claims review. Track and evaluate team performance against established KPIs and SLAs, ensuring quality, productivity, and timely delivery. Ensure full compliance with HIPAA, client-specific...

  • USRN Team Lead

    2 weeks ago


    Pasig, Philippines HRTX Full time

    Responsibilities Lead and manage a team of USRNs involved in clinical functions such as utilization management, case management, prior authorizations, appeals, or claims review. Track and evaluate team performance against established KPIs and SLAs, ensuring quality, productivity, and timely delivery. Ensure full compliance with HIPAA, client-specific...

  • Sales Team Lead

    4 weeks ago


    Pasig, Philippines Snappr Inc. Full time

    At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content. We foster a...


  • Pasig, Philippines Aurecon Full time

    Aurecon Pasig, National Capital Region, Philippines Overview The Workday Finance Team Lead is responsible for the quality, capability, and performance of a team of software engineers delivering and supporting Workday solutions, including Financials, Reporting, Professional Services Automation (PSA) and Adaptive Planning. This role ensures the supply of...


  • Pasig, Philippines Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...