Quality Team Lead

4 weeks ago

Pasig, Philippines Enshored Full time

Talent Acquisition Specialist | Human Resource ESSENTIAL DUTIES AND RESPONSIBILITIES Leads a team of Quality Analysts Conduct quality assurance evaluations (internal audits) based on samples for employees to improve their overall competence which identifies both strengths and development opportunities Perform analysis on quality trends and flag quality-related risks to the project leadership Provide immediate feedback to employees who incur critical error Conduct regular feedback sessions to employees regarding their quality audits to ensure process consistency and reduce error disputes Spearheads internal and external calibration sessions and provides calibration results Help improve frontline consultants\' technical competence through quality evaluations, identifying both strengths and development opportunities Conduct audit of the auditor Spearhead process improvement initiatives Ability to communicate well to stakeholders Generate weekly, monthly, and quarterly quality audit-related reports which shall be sent out to internal clients such as Operations Manager and Team Captain Participate and lead in analyzing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action Be open and flexible to new ideas that may alter team goals Perform other duties as assigned MINIMUM REQUIREMENT QUALIFICATIONS With at least two years of Quality Supervisor experience Extensive experience in audit and quality management Knowledge of tools, concepts, and methodologies of QA At least 4 years of experience in doing a quality audit for any related campaign in a BPO setting Strong written and verbal English communication skills Experience in developing and maintaining relationships with key internal/external stakeholders Ability to work with deadlines and under pressure with a positive attitude Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance and Management Industries Outsourcing and Offshoring Consulting and Telephone Call Centers Referrals increase your chances of interviewing at Enshored by 2x Get notified about new Quality Team Lead jobs in Pasig, National Capital Region, Philippines . #J-18808-Ljbffr

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    1 week ago

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    2 days ago

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