USRN Team Lead

6 days ago


Pasig, Philippines HRTX Full time

This position is responsible for supervising a team of USRNs in delivering accurate and high-quality clinical support and services for healthcare clients. The role involves performance management, training, coaching, quality control, and ensuring adherence to compliance and SLA standards within a BPO setting. Location: Ortigas, Pasig Shift: Night Shift Set-up: Onsite Start Date: June / ASAP Responsibilities: - Supervise and lead a team of USRNs handling clinical processes such as utilization management, case management, prior authorizations, appeals, or claims review. - Monitor and manage team performance against KPIs and SLAs, including quality, productivity, and turnaround time. - Ensure compliance with HIPAA regulations, client policies, and clinical guidelines. - Review and audit clinical decisions to ensure accuracy and adherence to established protocols. Requirements: - Active USRN license from any state - At least one (1) year of experience in ER and/or ICU - With leadership/supervisory background gained either in a clinical or BPO setting.


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