
Technical Support Specialist
1 week ago
Technical Support Specialist (based in South-East Asia) - night hours
Join to apply for the Technical Support Specialist (based in South-East Asia) - night hours role at Hostinger.
About Hostinger
Join Hostinger and we’ll grow fast Is there a limit to growth? Not at Hostinger. We’re a team of 900+ professionals behind the success of over 3 million customers in 150 countries, helping them launch their online projects. Our mission is to provide tools that help individuals and small businesses succeed online faster and easier. Our culture is guided by 10 company principles, and our formula for success is customer obsession, innovative products, and talented teams.
About You
We are looking for individuals who embrace change and excel in a dynamic environment. This role requires night hours in your time zone and rotation-based availability, including some weekend days.
- Care deeply about your work, finding purpose in making online success possible for anyone
- Own your growth, continuously learning and improving yourself
- Approach problems critically, proposing solutions driven by curiosity and creativity
- Adapt quickly through changes in a fast-paced environment
- Navigate challenges with resilience and resourcefulness
- Collaborate with different teams effectively to achieve meaningful solutions
Your day-to-day
In this role, you will:
- Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets
- Simplify technical issues into actionable steps for customers of varying expertise
- Contribute to projects that enhance the customer experience based on evolving needs
- Enhance the Kodee AI Assistant to deliver smarter, more intuitive support
- Keep updated on Hostinger product updates, services, features, and web hosting technologies
- Proactively identify and implement improvements to your work, team, and department
Key information
- Guidance on Hostinger culture, products, and CS operations
- Availability for night hours in your time zone, with rotation-based shifts including some weekends
- 100% remote with a workspace that has a reliable high-speed internet connection
Your Skills And Experience
- Fluent in English (C1 or native), written and spoken
- Experience in customer support in tech or SaaS environments, ideally via live chat, with a track record of customer-focused solutions
- Exceptional communication skills
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels, and website troubleshooting)
What makes you stand out
- Advanced understanding of web hosting technologies, server management, and performance optimization
- Proficiency with CMS platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management, and customer support platforms
- Experience contributing to or improving AI-powered systems
What You Get
- 360 Growth: extensive learning opportunities, trainings, subscriptions, and opportunities for internal mobility
- Freedom & Responsibility: remote work with rotating schedules; home office budget
- Wellness Simplified: sick days and recharge leave; participation in clubs and wellness initiatives
- Work Hard, Party Hard: company events and milestone gifts
Join Hostinger and grow with a team dedicated to helping customers succeed online.
#J-18808-Ljbffr-
Pricing Specialist/Technical Support
1 week ago
Rizal, Philippines Hgs Oss Full timePricing Specialist/Technical Support (Nightshift) Responsibilities Address Technology Advisor inquiries via email or phone Cable Deal Registration management Generate Cable contracts Submit Cable orders for processing Attend Cable Supplier/Technology Advisor Trainings and ongoing relationship development Become proficient in pricing activities for...
-
IT Technical Support
2 weeks ago
Rizal, Philippines Abbatech Solution Inc. Full timeResponsibilities Serve as the main point of contact for client technical issues via phone, email, or in person. Diagnose and resolve system, software, and network issues. Provide client training and support for new systems and software. Document issues and solutions in the support ticketing system. Install, configure, and maintain hardware and software....
-
Sales Technical Support
2 weeks ago
Rizal, Philippines Unexus Medical Solution Inc. Full timeTechnical Support Provide technical assistance to customers, addressing inquiries about medical products and equipment. Troubleshoot and resolve technical issues, offering on-site or remote support as needed. Assist clients in setting up, calibrating, and maintaining medical devices. Sales Support Collaborate with the sales team to understand...
-
Sales Technical Support
1 day ago
Rizal, Philippines Unexus Medical Solution Inc. Full timeOn-site - Rizal 3-5 Yrs Exp Bachelor Full-time Job Description Technical Support: Provide technical assistance to customers, addressing inquiries about medical products and equipment. Troubleshoot and resolve technical issues, offering on-site or remote support as needed. Assist clients in setting up, calibrating, and maintaining medical devices. Collaborate...
-
IT Technical Support
1 day ago
Rizal, Philippines Abbatech Solution Inc. Full timeOn-site - Rizal 1-3 Yrs Exp Bachelor Full-time Share Job Description Serve as the main point of contact for client technical issues via phone, email, or in person. Diagnose and resolve system, software, and network issues. Provide client training and support for new systems and software. Document issues and solutions in the support ticketing system. Install,...
-
Senior Technical Support Advocate
3 weeks ago
Rizal, Philippines Boldr Full timeOverviewA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across...
-
After Sales Technical Support
2 weeks ago
Rizal, Philippines Guray Electric Supply - Cainta Full timeResponsibilities Process and manage sales orders, quotations, and invoices for electrical supplies, ensuring accuracy and timely delivery. Maintain and update customer records, pricing details, and product catalogs in the company’s database or CRM system. Coordinate with the warehouse and logistics teams to ensure accurate stock levels and timely...
-
After Sales Technical Support
1 day ago
Rizal, Philippines Guray Electric Supply - Cainta Full timeResponsibilities Process and manage sales orders, quotations, and invoices for electrical supplies, ensuring accuracy and timely delivery. Maintain and update customer records, pricing details, and product catalogs in the company’s database or CRM system. Coordinate with the warehouse and logistics teams to ensure accurate stock levels and timely shipments...
-
Supply Chain Manager
2 weeks ago
Rizal, Philippines Brilliant Toll Manufacturing Specialist, Inc. Full timeBrilliant Toll Manufacturing Specialist, Inc. On-site - Rizal • 5-10 Yrs Exp • Bachelor • Full-time Job Description We are looking for a results-driven Supply Chain Manager to oversee and improve our supply chain operations. The ideal candidate will be responsible for managing the entire supply chain process—including procurement, logistics,...
-
Technical Representative
1 day ago
Rizal, Philippines Actichem Marketing Corporation Full timeACTICHEM Marketing Corporation is a leading supplier of active ingredients for cosmetics and cosmeceuticals in the Philippines for over 27 years. Our principals are from Europe, USA, Japan, and Asia-Pacific. Our clientele includes the top major players in the cosmetics industry and we continue to expand. Responsibilities Will proactively promote and sell...