Technical Support Specialist

1 week ago


Rizal, Philippines Hostinger Full time

Technical Support Specialist (based in South-East Asia) - night hours

Join to apply for the Technical Support Specialist (based in South-East Asia) - night hours role at Hostinger.

About Hostinger

Join Hostinger and we’ll grow fast Is there a limit to growth? Not at Hostinger. We’re a team of 900+ professionals behind the success of over 3 million customers in 150 countries, helping them launch their online projects. Our mission is to provide tools that help individuals and small businesses succeed online faster and easier. Our culture is guided by 10 company principles, and our formula for success is customer obsession, innovative products, and talented teams.

About You

We are looking for individuals who embrace change and excel in a dynamic environment. This role requires night hours in your time zone and rotation-based availability, including some weekend days.

  • Care deeply about your work, finding purpose in making online success possible for anyone
  • Own your growth, continuously learning and improving yourself
  • Approach problems critically, proposing solutions driven by curiosity and creativity
  • Adapt quickly through changes in a fast-paced environment
  • Navigate challenges with resilience and resourcefulness
  • Collaborate with different teams effectively to achieve meaningful solutions

Your day-to-day

In this role, you will:

  • Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets
  • Simplify technical issues into actionable steps for customers of varying expertise
  • Contribute to projects that enhance the customer experience based on evolving needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support
  • Keep updated on Hostinger product updates, services, features, and web hosting technologies
  • Proactively identify and implement improvements to your work, team, and department

Key information

  • Guidance on Hostinger culture, products, and CS operations
  • Availability for night hours in your time zone, with rotation-based shifts including some weekends
  • 100% remote with a workspace that has a reliable high-speed internet connection

Your Skills And Experience

  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally via live chat, with a track record of customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamentals (domains, DNS, emails, control panels, and website troubleshooting)

What makes you stand out

  • Advanced understanding of web hosting technologies, server management, and performance optimization
  • Proficiency with CMS platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management, and customer support platforms
  • Experience contributing to or improving AI-powered systems

What You Get

  • 360 Growth: extensive learning opportunities, trainings, subscriptions, and opportunities for internal mobility
  • Freedom & Responsibility: remote work with rotating schedules; home office budget
  • Wellness Simplified: sick days and recharge leave; participation in clubs and wellness initiatives
  • Work Hard, Party Hard: company events and milestone gifts

Join Hostinger and grow with a team dedicated to helping customers succeed online.

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