Zendesk Admin

Associate Iii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments. May be informal team leader.

Requirements

• College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Note: This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Location: Makati, National Capital Region Confidential. Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Hey there Yes, YOU. We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend any coaching sessions set up by your Team Lead or QA.
• Attend any improvement training set up by the client

Qualification :

• Customer Service in a BPO industry with at least 6months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

SetSchedule

Customer Success Consultant (remote-based)

Location: Makati

Posted today

Job Description

SetSchedule is the software punch behind the Nation’s most successful Realtors and Professionals . Our future is bright We have grown tremendously in the last couple of years and we can’t wait for you to join our company and be a part of that growth.

We are looking for someone passionate about making and maintaining the customers happy at all times. The Customer Success Consultant will be responsible for making sure that realtors; our customers, are happy with our product and services 24/7. We want to give them the 100% customer satisfaction they deserve and retain them within the SetSchedule family.

Job Highlights

• Full time remote-based position
• Competitive Salary ($7/hr)
• Career development opportunities available
• Be a part of one of US’ fastest growing real-estate tech companies

Job Summary

In this role, you will be responsible for managing User Experience Team

Responsibilities :

• Supervise the work of UET to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints and give detailed information regarding products and services provided by SetSchedule
• Provide superior User Experience to members
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for the team
• Any other duties and responsibilities that may be assigned to you within your category of employment

Skills & Other Requirements

• At least 5 years experience as Tech support Team Lead, Supervisor, Manager or equivalent experience.
• Excellent verbal and written communication skills with negotiation and conflict resolution
• Proficiency in using various software and remote work collaboration tools such as Google Docs, Sheets, Meets, Slack, Nextiva, Time Doctor, etc.

Minimum workstation requirements: PC/laptop with i3 and 8GB RAM, headset with noise cancellation, 25 Mbps wired internet

Who we are?

Move Fast. Make it Happen. Mold History.

Customer Support Representative (Amazon) 25 to 40k

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

RESPONSIBILITIES :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS :

• At least 2 years completed of college with 3yrs BPO experience
• Preferably with BPO Experience in E-Commerce industry
• Attention to detail, organized, team player
• Average to exceptional English communication, computer literacy, intermediate Excel
• Amenable to work at Makati in shifting schedule (mostly night shift)

Salary: Php 25,000 to Php 40,000

Schedule: Night shift

Application Question(s): Experience: Customer service: 3 years (preferred)

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