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Arcadis Manila, National Capital Region, Philippines Credit Control Manager Role Description The Credit Control Manager supports Customer Account Management Leadership in handling the CAM Team (Collection) in GSSC. This role is mainly responsible for operations management and maintaining strong collaboration between GSSC and the country. It ensures the delivery of relevant, accurate, and timely management information regarding business performance to support all parts of the business in making informed decisions. The manager leads the overall Accounts Receivables regional deliverables. Role Accountabilities Oversee the daily operations of GSSC Manila Finance Customer Account Management (CAM) team for all the regions supported. Accountable and responsible for the reviews of team’s collection target. Reviews team output for all assigned service deliverables to the onshore such as collection process and reporting. Coordinates with CAM Specialist and Analyst for the timely and accurate processing of all tasks, concerns and ensures oversees team member work for quality and guideline compliance. Ensures that audit requirements during year‑end financial audit are being provided and managed timely. Build strong relationship with stakeholders and communicate with them effectively to introduce process improvement and team’s performance updates. Addresses concerns and inquiries from Regional Counterparts with proposed resolutions as necessary. Responsible for streamlining and restructuring of processes across (including best practices). Strengthens Business Continuity Planning (BCP) which includes ensuring completeness of process documentation and strong back‑up for critical tasks. Qualifications & Experience Bachelor's/College Degree in Accountancy or any related field in Finance. 7 to 9 years of relevant working experience focusing on end‑to‑end process of Accounts Receivable with at least 2‑3 years people management role. Knowledgeable in Credit Management and scores tools such as Creditor Watch and Dun & Bradstreet. Proven strategic planning experience at management level. Exposure in Shared service or Multinational environment is an advantage. Experience with ERP Systems is preferred. Proficient in Microsoft applications (Excel, Outlook, and Word) is required. Strong analytical and problem‑solving skills. Strong people handling skills. Excellent in cognitive thought and problem‑solving. Strong communication skills: ability to work with up and down organizational structure and across multicultural organization. Excellent client management skills. Ability to prioritize effectively. Strong continuous improvement and project management skills. Exemplary work ethic and professional integrity. Can work on flexible hours to meet changing work environment and to meet tight deadlines. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills‑based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people‑first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions. #J-18808-Ljbffr
