Credit Controller

2 hours ago

Manila, National Capital Region, Philippines AS White Global Full time

What's it like to join one of Australia and New Zealand's largest food manufacturers, with over 90 years of delivering iconic brands and employing over 7,000 people across 40 sites?
The Opportunity
Your expertise in credit control and financial management will ensure smooth cash flow and strong customer account oversight, directly supporting a high-performing finance team. You'll work with iconic Australian brands, drive efficiency across key processes, and contribute to the company's ongoing growth and operational excellence.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial
" Working for the best client and loving what you do makes everything enjoyable at work." - Senior Broker, ASW Philippines.

What You'll Do

  • Handle end-to-end claims and dispute processing, including logging, reconciling approved claims, and coordinating resolution of rejected items with business units.
  • Manage customer accounts, including email triage and invoice/statement queries, ensuring timely payments.
  • Conduct credit checks on new and potential customers, and set credit limits based on financial analysis.
  • Chase outstanding debts via phone, email, and written communication, maintaining accurate records of all interactions.
  • Resolve billing and payment issues efficiently, negotiating payment plans and terms with customers.
  • Prepare and maintain regular reports on account status, outstanding debts, and cash forecasts.
  • Collaborate with Sales, Finance, and other business units to align on credit policies and resolve account issues.
  • Identify opportunities to optimize credit control workflows, automation, and reporting processes.

Key Criteria

  • Bachelor's degree in Finance, Accounting, or a related field.
  • Minimum 4 years' experience in Credit Control, preferably within FMCG or multinational environments.
  • Strong proficiency in Excel and experience with SAP or similar ERP systems; familiarity with AI tools (e.g., Copilot) is an advantage.
  • Expertise in financial reporting, data analysis, and multi-currency credit control practices.
  • Excellent communication, negotiation, and relationship management skills.
  • Strong problem-solving, decision-making, and organizational abilities with a continuous improvement mindset.
  • Ability to manage competing priorities, work under pressure, and adapt to changing business needs.

Work setup:

  • Manila (BGC, Taguig): Australian hours (6 am – 3 pm PHT) with a hybrid setup (3 days onsite, 2 days remote).

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