Customer Support Associate

Overview Work Mode: Hybrid About Us: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; Edu AI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether you\u2019re architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact1your work here directly shapes the future of education. If you\u2019re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. We are seeking a dynamic, self-motivated, and strategic professional to join our international sales team as a Customer Support Associate. In this role, you will play a pivotal part in onboarding institutes, driving product adoption, and ensuring long-term customer satisfaction with Teachmint’s SaaS platform. Your primary focus will be to ensure customer retention and renewals by maximizing the value our platform delivers to users. You will also assist the Country Head with key administrative tasks, supporting cross-functional efficiency across operations, finance, and documentation. If you\u2019re passionate about EdTech, enjoy problem-solving, and thrive in a fast-paced environment, this role is for you. Responsibilities Develop a deep understanding of Teachmint’s SaaS offerings and value proposition. Drive successful onboarding and adoption of the platform across partner institutions. Introduce and implement best practices and processes in collaboration with decision-makers to enhance the customer experience. Forecast renewal, retention, and upsell metrics accurately on a monthly and quarterly basis. Collaborate with the leadership team to strengthen Go-to-Market (GTM) strategy. Coordinate closely with Product and Tech teams to resolve customer issues and improve platform usability. Build and maintain strong relationships with clients to foster trust, loyalty, and long-term partnerships. Conduct training sessions and workshops for end-users, including support on classroom observation tools and help desk functionalities. Provide technical assistance and issue resolution to partner schools with a focus on timely support. Identify opportunities to upsell additional services and solutions to existing clients, contributing to revenue growth. Assist theimmediate superior with administrative and operational tasks including: Documentation and reporting, Scheduling, logistics, and internal communications. Other ad-hoc administrative support as required What Sets Teachmint Apart A culture of innovation and collaboration where every voice matters. An opportunity to drive meaningful change in the education sector. Support for your growth and learning as a leader and professional. Ready to make a lasting impact? Join Teachmint and lead us in reshaping the future of education Disclaimer: Kindly note that Teachmint Technologies is an equal-opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various beliefs. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age. #J-18808-Ljbffr