Service Desk Analyst 1

2 days ago

Cebu City, Philippines Asurion Full time

The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited to:- Internationally offices and call centers- All remote and work at home employees- External access to internal systems- All end-user devices and software that connect to the Asurion network.The position requires a commitment to end-user satisfaction and experience in driving process improvement.Provide 24/7/365 first level IT support, may require shift work. Work with Asurion end-users to fulfill service requests and resolve incidents that have been raised by approved intake methods, including but not limited to phone and ticket portal. Achieve individual and team goals including quality. Organizes workload to meet deadlines as assigned by the team leadership. Build and maintain relationships with all IT and applicable business units. Maintains awareness of the current and forecasted states of the IT environment. Stay informed of current or changing trends in IT operations including the current and new offered services, policies, procedures and other external changes that could have an impact on service desk services. Adhere to service desk best practices and process frameworks, such as ITIL. Maintain the knowledge base repository, improving end-user satisfaction and reduce costs by increasing first contact resolution. Recommend productivity improvement plans by identify areas of transforming manual processes into automated or self-service solutions. Review and attend training for all current, revised or new offered services for service execution. Maintains a working knowledge of Asurion's applications and system integration. Escalates issues to leadership in a timely and appropriate manner. Develops a proficient level of understanding of the Asurion business models. Adheres to all departmental policies, process and procedures as assigned by the team leadership. #J-18808-Ljbffr

  • Service Desk Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Netrix Global Full time $104,000 - $130,878 per year

    About The OpportunityThis Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • IT Service Desk Analyst

    3 weeks ago

    Quezon City, Philippines Nezda Global Full time

    Nezda is looking for IT Service Desk Analyst. Qualifications:Graduate of IT, Computer Science or any related courses.With at least 1-3 years experience as IT support technician, IT service desk or technical support. Job Description:Responsible in providing technical support to the company's team members.Assist in users technical problems and resolving the...

  • IT Service Desk Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • Service Desk Analyst

    2 weeks ago

    Metro Cebu, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time $70,000 - $120,000 per year

    About The OpportunityThisService Desk Analystposition is a Remote Philippines based role.At Netrix Global, theService Desk Analystwill provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • Service Desk Analyst L-1

    3 weeks ago

    Quezon City, Philippines Stark Asia Solutions Inc. Full time

    Overview An Service Desk Analyst L-1 provides advanced technical support for more complex issues. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction....

  • L1 Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • Service Desk Analyst

    4 weeks ago

    Iloilo City, Western Visayas, Philippines CAI Full time

    Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it...

  • IT Service Desk Analyst/Helpdesk/ Global desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    We are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...

  • Service Desk Analyst

    3 weeks ago

    Sorsogon City, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time

    Overview This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...