Application Consultant, CRM

2 weeks ago

Pasig, Philippines GRUNDFOS Full time

Overview

Application Consultant, CRM at GRUNDFOS in Pasig, National Capital Region, Philippines. You will play a key role in innovative projects, overseeing the design, development, implementation, testing, training, and post-go-live support of CRM solutions. You will also provide Level 3 support for escalated issues to ensure the stability and effectiveness of our CRM applications.

Responsibilities
  • Application Support: Resolve tickets escalated from Level 2 support, including system bugs, complex service requests, and change requests; provide expert troubleshooting and solutions for critical application issues.
  • Ticket Analysis: Analyze support tickets to identify root causes and recommend preventive measures.
  • Training: Deliver Super User training for various projects, ensuring effective knowledge transfer and user adoption.
  • Project Delivery: Lead the design, development, testing, training, rollout, and aftercare phases of innovation projects within the Delivery Area.
  • Line of Expertise: Serve as the Process Owner for designated Lines of Expertise within the Delivery Area; collaborate with business stakeholders to identify and implement optimal solutions for users and customers.
Your background
  • 5-6 years of experience is required; University Degree preferable in – Sales/Business.
  • Experience with SAP CRM is mandatory in the following areas: CRM Sales (Account, Activity, Opportunity, Quotation); CRM Interaction Center (Interaction Record, Service Requests, Service Orders).
  • Experience with SAP C4C will be considered in the evaluation.
  • Knowledge of other SAP modules (e.g., CS, SD, LE) is a plus.
  • Experience must come from similar Sales companies/operations or from a Consultancy Company with proven, documentable experience.
  • International/global experience from previous roles or consultancy assignments is mandatory.
  • Demonstrated knowledge and understanding of the specific SAP modules.
Employment details
  • Employment type: Full-time
  • Seniority level: Not Applicable
  • Job function: Engineering and Information Technology
  • Industries: Industrial Machinery Manufacturing

We look forward to hearing from you.

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