Mandarin Customer Suppor

18 hours ago


Makati City, Philippines J-K Network Services Full time

COMPANY PROFILE: One of the fastest-growing Consultancy companies that provides the most innovative tech experience from all over the world, providing world-class services and facilities. Position: Mandarin Customer Support Company Industry: Consultancy Company Work Location: Makati City Work Schedule: Shifting Schedule Salary: Php 60,000-Php 80,000 Work Set Up: Work On-site BENEFITS: -Health Care Plan (HMO) with Dental and Vision upon regularization -Group Life and Accident Insurance upon regularization -Sick and Vacation Leave upon regularization. Unused sick leave is convertible -Bereavement Leave of 3 days upon regularization -13th Month Pay -Government Mandated Benefits -Healthy and Encouraging Work Environment REQUIREMENTS OF THE JOB: -Open to Filipinos and Filipino-Chinese who are proficient in Mandarin. -Can speak conversational to proficient in English. -Open to High school, undergraduates, and Bachelor’s graduates. -Having at least 1 year of Operational Support experience is a big advantage. -Open to work in a shifting schedule RESPONSIBILITIES OF JOB APPLICATION: -Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service. -Support ongoing Lean initiatives and process improvement projects. -Develop quality metrics to monitor product improvements. -Ensure products align with customer expectations and market demand. -Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects. RECRUITMENT PROCESS: (ONLINE INTERVIEW) -Paper Screening -Mandarin Initial Interview via Google Meet -Face-to-face interview -Job Offer



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