Mandarin Customer Suppor
4 days ago
COMPANY PROFILE: One of the fastest-growing Consultancy companies that provides the most innovative tech experience from all over the world, providing world-class services and facilities.
Position: Mandarin Customer Support
Company Industry: Consultancy Company
Work Location: Makati City
Work Schedule: Shifting Schedule
Salary: Php 60,000-Php 80,000
Work Set Up: Work On-site
BENEFITS:
-Health Care Plan (HMO) with Dental and Vision upon regularization
-Group Life and Accident Insurance upon regularization
-Sick and Vacation Leave upon regularization. Unused sick leave is convertible
-Bereavement Leave of 3 days upon regularization
-13th Month Pay
-Government Mandated Benefits
-Healthy and Encouraging Work Environment
REQUIREMENTS OF THE JOB:
-Open to Filipinos and Filipino-Chinese who are proficient in Mandarin.
-Can speak conversational to proficient in English.
-Open to High school, undergraduates, and Bachelor’s graduates.
-Having at least 1 year of Operational Support experience is a big advantage.
-Open to work in a shifting schedule
RESPONSIBILITIES OF JOB APPLICATION:
-Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service.
-Support ongoing Lean initiatives and process improvement projects.
-Develop quality metrics to monitor product improvements.
-Ensure products align with customer expectations and market demand.
-Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects.
RECRUITMENT PROCESS: (ONLINE INTERVIEW)
-Paper Screening
-Mandarin Initial Interview via Google Meet
-Face-to-face interview
-Job Offer
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