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Makati City, Philippines J-K Network Services Full time

Position: Mandarin Customer Support Company Industry: Consultancy Company Work Location: Makati City Work Schedule: Shifting Schedule Salary: Php 60,000-Php 80,000 Work Set Up: Work On-site BENEFITS: ✨Health Care Plan (HMO) with Dental and Vision upon regularization ✨Group Life and Accident Insurance upon regularization ✨Sick and Vacation Leave upon regularization. Unused sick leave is convertible ✨Bereavement Leave of 3 days upon regularization ✨13th Month Pay ✨Government Mandated Benefits ✨Healthy and Encouraging Work Environment REQUIREMENTS OF THE JOB: ✨Open to Filipinos and Filipino-Chinese who are proficient in Mandarin. ✨Can speak conversational to proficient in English. ✨Open to High school, undergraduates, and Bachelor’s graduates. ✨Having at least 1 year of Operational Support experience is a big advantage. ✨Open to work in a shifting schedule RESPONSIBILITIES OF JOB APPLICATION: ✨Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service. ✨Support ongoing Lean initiatives and process improvement projects. ✨Develop quality metrics to monitor product improvements. ✨Ensure products align with customer expectations and market demand. ✨Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects. RECRUITMENT PROCESS: (ONLINE INTERVIEW) ✨Paper Screening ✨Mandarin Initial Interview via Google Meet ✨Face-to-face interview ✨Job Offer