Associate Software Support

2 hours ago

Philippines Tyler Technologies, Inc. Full time
Associate Software Support / QA Specialist

Do you possess a passion for people and technological affinity? Do you have a keen attention to detail? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.

This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.

Responsibilities

If you have the following competencies, we want to talk to you:

  • Strong desire to work with a team that has common goals
  • Strong attention to details
  • Passion for helping clients and building rapport
  • Desire to work in a fast-paced environment where every day offers diverse questions
  • Aptitude for problem-solving and thinking out of the box.
  • Provides inbound support to resolve client inquiries and problems.
  • Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
  • Determines whether to resolve issues personally or to refer to a more experienced team member.
  • Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
  • Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
  • May assist with writing estimates for software modification specifications and documentation of support processes.
  • May submit client issues to the development team for resolution as needed.
  • Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
  • May create or enhance documentation throughout the support process.
  • Commits to expanding technological skills and knowledge of Tyler products.
  • Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
  • Performs other duties as assigned.

Qualifications
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent interpersonal skills.
  • Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Knowledgeable with Microsoft Office.
  • Must be located near Metro Manila and be able to come into the office at least 2 times a week.
  • Must be able to work 10 pm to 7 am PHST.
#J-18808-Ljbffr

  • Accounting Associate Support Analyst

    7 hours ago

    , , Philippines Momentive Software, Inc. Full time

    Associate Support Analyst page is loadedAssociate Support Analyst Apply locations Cebu, Philippines time type Full time posted on Posted 12 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R95Job Description: A Day in the Life Provide timely responses to customer service inquiries via product ticket...

  • Associate Software Support Specialist

    7 hours ago

    , , Philippines Tyler Technologies, Inc. Full time

    Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. T yler Technologies is a leading provider of end-to-end...

  • Associate Support Specialist

    7 hours ago

    , , Philippines Tyler Technologies, Inc. Full time

    Do you possess a passion for people and a technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. In this position, you will provide basic-level software support...

  • Sales Support Specialist

    7 hours ago

    , , Philippines Momentive Software, Inc. Full time

    Provides support to the sales team by relieving them of administrative work. Prepares change orders for operations and finance. Prepares, files, and retrieves sales-related documents, such as contracts. Updates internal databases with account information. Liaises with internal teams to ensure proper pre- and post-sales service. Assists with RFP responses....

  • Software Development Associate

    4 days ago

    Philippines EACOMM Corporation Full time ₱16,000 - ₱18,000 per year

    EACOMM Corporation, an award-winning technology firm with over two decades of experience delivering custom software solutions, is looking for Software Development Associates to be deployed full-time to one of our clients. This is your chance to work in a dynamic, innovation-driven environment where you'll design, build, and improve software that impacts real...

  • Associate Software Support Specialist, ERP Pro 10 Utilities

    7 hours ago

    , , Philippines Tyler Technologies, Inc. Full time

    Associate Software Support Specialist, ERP Pro 10 Utilities Do you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support...

  • Product Support Associate

    7 hours ago

    , , Philippines Web.com Group, Inc Full time

    Product Support Associate page is loadedProduct Support Associate Apply locations Cebu, Philippines posted on Posted 30+ Days Ago job requisition id R11639Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most...

  • Associate III, Marketing

    7 hours ago

    , , Philippines Ingram Micro Full time

    **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:This position is responsible for managing and maintaining the marketing platform at Agency Ingram Micro. She/He ensures timely resolution of marketing-related cases, adheres to SLA requirements, and performs various operational and transactional tasks. Her role...

  • IT Support

    2 weeks ago

    Philippines Adonai Software and Digital Technologies Corp. Full time ₱300,000 - ₱600,000 per year

    Resolving IT support requests from employees.Answering employee questions regarding computer systems.Gathering and analyzing data to diagnose problems with computer systems.Changing configurations, settings and permissions to fix computer issues.Generating sign ins for new hires during the onboarding process.Installing new software and hardware drivers and...

  • Graphic Designer

    7 hours ago

    , , Philippines Momentive Software, Inc. Full time

    Executes design projects from concept to delivery based on requirements provided to support our brands. Ensures that layout and design are aligned with brand and production standards and follow best practices. Adheres to and helps define brand guidelines on typography, iconography, colors, imagery, and graphic style. Coordinates with marketing stakeholders...