Start Date: MAR 10 | Tech Support

2 weeks ago


Taguig, Philippines Sutherland Philippines Full time

Overview

Sutherland Philippines

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

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Responsibilities
  • Handle support issues from Nessus customers via web to case, voice, and chat channels.
  • Handle basic product how-to, configuration, plugin and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
  • Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
  • Analyze and advance complex technical issues to the Level 2 product support team.
  • Ensure customer feedback is properly channeled into Product Management and Research & Development.
  • Identify opportunities to improve or add content to the Nessus Support Knowledge-base and work with an SME to get the content added so it can be re-used.
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations.
  • 1-year technical support service experience in a contact center environment.
  • Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration.
  • Hands on knowledge on Windows Operating systems, sound knowledge on File Systems, File Directories, Registry editor, Installation, and configuration of Software apps.
  • Hands on knowledge on Linux Operating systems – Red Hat, CentOS, Managing users and groups, files and permissions, networking - TCP/IP.
  • Networking: OSI Model, protocols – TCP/IP, SMTP and known ports, Firewall configuration, devices that work on different layers, Wireshark knowledge will be a plus.
  • Familiarity with CVE, NVD, Security Bulletin.
  • A passion for making customers successful.
  • Outstanding written and verbal communication skills.
  • Service oriented attitude including outstanding customer service skills, attention to detail, and expertise in quickly resolving customer issues.
  • Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude.
  • Strong desire to learn new skills at an accelerated pace.
  • Thrives working in a team environment as well as comfortable working independently with minimal direction.
  • Ability to multi-task and manage multiple priorities in a fast-paced environment.
Technical Skills Required
  • Linux: Red Hat Enterprise | CentOS | Debian – CLI, SSH authentication and privileges, Linux administration.
  • Windows Server Administration: Active Directory, Credentials scanning, WMI, Registry editor, System Shares: IPC$, Windows credential scanning, RPC Endpoint Mapper (135), SMB.
  • Networking: OSI Model, TCP/IP, packet captures via Wireshark, SSH, HTTP, and Public Key authentication.
  • Cloud: Microsoft Azure – Active Directory to run credential scans, run a vulnerability scan.
  • Firewalls: Brocade, Cisco, FortiGate, Palo Alto, firewall configuration.
  • Basic knowledge on Oracle DB, MongoDB, IBM DB2, PostgreSQL, SQL Server, Sybase ASE, Cassandra authentication processes.
  • Foundational knowledge of C++, C#, Java, or PHP to interpret errors in NASL log files.
Good to Have Complimentary Skills
  • Knowledge on how to install devices via CLI on Linux.
  • Cloud: Basic knowledge on ADFS and OAuth.
  • Nessus credentials scan (built-in).
  • Knowledge of Database authentication issues.
  • Virtualization – Hyper-V and VMware to run Nessus scans.
Working Location

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

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  • withholds your ID,
  • requires you to provide a guarantee or collects property,
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