Team Lead

1 week ago


Taguig, Philippines TASQ Staffing Solutions Full time

About the job: Team Lead for Customer Service Financial (BGC, Taguig) | Onsite
Start Date: August 26

Work Setup: 100% Onsite (BGC Taguig)

Requirements:

Minimum experience of 4 years with customer service in the BPO/BPM industry
Bachelor's degree in any course or equivalent experience
A minimum of 3 years in the role of a team leader is required. MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP
Responsibilities:

Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Effectively handle client escalations and formulate actions to resolve any concerns
Work with the operations managers to obtain necessary resources like training and support for the teams' requirements.
Conduct quality assessment of agents' performance and formulate trends for performance improvement of agents & teams
Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
Familiarize the team with the latest process update and changes, team and individual targets
Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects


  • Team Lead

    7 days ago


    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Team Lead

    3 weeks ago


    Taguig, National Capital Region, Philippines ECLARO Full time

    OverviewRole: Team Lead - Record to ReportPurpose of the Role: The Team Leader - Record to Report is accountable for the Delivery of the in-scope processes in line with the Service Partnership Framework, for the assigned specialism(s) - Cash & Bank, Payroll Accounting, Month-End Close and Reconciliations etc. Working with the Service Delivery Manager,...

  • Team Lead

    7 days ago


    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    Duties & ResponsibilitiesThis role will work directly with the Senior Director of Supply Chain Management Procurement. Supervise Senior Analysts that will be involved in supporting Procurement team in Asia Pacific Region to construct schedules of a contract, reviewing Supplier departures, and liaising with legal. Developing and updating key tools and...

  • Sales Team Lead

    3 days ago


    Taguig, Philippines HRTX Full time

    We're Hiring: Sales Team Lead (Onsite, Night Shift BGC, Taguig) Are you a driven sales leader with a passion for developing high-performing teams? We're looking for a Sales Team Lead to join our dynamic and growing company in BGC, Taguig ! Location: Onsite BGC, TaguigShift Schedule: Tuesday to Saturday | 11:00 PM to 8:00 AMWork Type: Full-time, Night...

  • Digital Team Lead

    2 weeks ago


    Taguig, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱900,000 - ₱1,200,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: www.digiplusJob...

  • Sales Team Lead

    5 days ago


    Taguig, Philippines JetSon Manpower Agency Full time

    Responsibilities Acquire new Jobley accounts for U.S. clients through strategic outreach Conduct outbound calls to collect information necessary for job creation Lead business negotiations and close deals independently when needed Guide and support the sales team to ensure KPIs and sales goals are met Plan and execute strategies in collaboration with the...


  • Taguig, National Capital Region, Philippines beBeeEngineer Full time $100,000 - $200,000

    **Job Title:** Engineering ManagerKey ResponsibilitiesLead and manage a distributed team of engineersDevelop and implement effective processes to achieve team objectivesConduct one-on-one meetings with team membersIdentify and measure team health indicatorsTechnical RequirementsProven track record of professional experience in software deliveryProfessional...


  • Taguig, National Capital Region, Philippines Techno Global Team (TGT) Full time ₱104,000 - ₱130,878 per year

    FREE MEALS AND SNACKS ARE ON USCut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsWith4+ years of required experience, the Employee Relations Leadwill drive initiatives to boost employee engagement, retention, and reduce attrition.You will also be responsible for Discipline Management and handle end-to-end case...

  • DevOps Team Lead

    1 week ago


    Taguig, National Capital Region, Philippines beBeeEngineer Full time $100,000 - $200,000

    Senior DevOps EngineerThis role entails leading daily agile devops practices, representing the IS team to stakeholders and internal teams, organizing internal projects, mentoring engineers, identifying and measuring team health indicators, implementing structured engineering processes, and ensuring proper team focus on priorities and...

  • FSQA Team Lead

    2 weeks ago


    Taguig, National Capital Region, Philippines HelloConnect Full time $70,000 - $120,000 per year

    About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...