Customer Relations Team Leader

1 week ago

Carmona Cavite, Philippines Alpine Motors Corporation Full time

DUTIES AND RESPONSIBILITIES -Develop and implement customer service policies and procedures - Monitor customer service representatives’ performance and provide ongoing coaching and feedback - Resolve customer complaints and inquiries in a timely and efficient manner - Analyze customer service trends and recommend improvements - Train and onboard new customer service representatives - Monitor customer service representatives’ adherence to company policies and procedures - Ensure customer service representatives maintain a high level of customer service - Prepare and analyze customer service reports - Foster an environment of collaboration and teamwork among customer service representatives QUALIFICATIONS: - Bachelor’s degree in Business Administration or related field - Minimum of 1-3 years of experience in customer service - Excellent leadership and organizational skills - Strong communication, problem-solving, and decision-making skills - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) - Able to handle multiple tasks and prioritize effectively - Able to motivate and mentor customer service representatives - Knowledge of customer service software and system

  • Customer Relations Team Leader

    1 week ago

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