Customer Success

1 day ago

Santa Rosa, Philippines Abby Care Full time

Customer Success - Family Empowerment Associate The Role

Work Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern Time

We’re looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You’ll be working with real families with real human problems, and your role is to empower underserved families to take the most transformative step of their life to access care.

Key responsibilities

  • Own and drive the family empowerment function. You’ll manage our family training pipeline, help families reach their potential, and support best-in-class clinical training to care for others.
  • Uplift our families. Guide families through the healthcare and training maze and be their biggest cheerleader during highs and lows.
  • Partner with technology, clinical, and product teams across Abby Care. Be a critical voice for collaboration to advance our mission.
  • Build a thriving community. Help coordinate meet-ups, introduce families to each other, and organize events, seminars, and conversations that empower families to rely on one another.

Qualifications

  • Associate’s or Bachelor’s degree in a relevant field.
  • At least 1-4 years of sales or customer success experience in a professional role. This can include:
  • Account Management
  • Customer Success Development
  • Call Center Development
  • Excellent project management and process execution skills. Ability to handle complex, cross-functional initiatives, set goals, and optimize workflows.
  • Experience in business analytics and performance measurement (or willingness to learn). Proficient with spreadsheets and growth dashboards.
  • Deep empathy, tenacity, charisma, and patience.
Our Values
  • Families First Redefining healthcare starts with how we treat the families we serve. We go above and beyond for every family, building strong relationships. We ask, “Would we want this for our own families?”
  • Urgency with Precision Millions of families await care. We match their urgency with our own, delivering exceptional care without compromise.
  • Relentlessly Resourceful We adapt quickly and make the most of limited time and resources, solving challenges with creativity to deliver results.
  • Purpose with Positivity We take our mission seriously while valuing people behind the work. Respect, kindness, and collaboration strengthen our team and the families we serve.
  • Driven to Redefine What’s Possible We ask hard questions, challenge outdated systems, and find smarter, more compassionate ways to deliver care.
  • Competitive compensation Packages reflect value and include potential company-wide performance bonuses.
  • Generous paid time off 15 days of PTO and 10 paid company holidays.
  • Team bonding Full-time employees participate in team activities and company retreats.
  • Set Up for Success Company-issued laptop provided.
  • Growth Opportunities Build leadership skills while working with teams in various markets across the US.
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