Customer Success

3 weeks ago

Santa Rosa, Philippines Abby Care Full time

Customer Success - Family Empowerment Associate The Role

Work Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern Time

We’re looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You’ll be working with real families with real human problems, and your role is to empower underserved families to take the most transformative step of their life to access care.

Key responsibilities

  • Own and drive the family empowerment function. You’ll manage our family training pipeline, help families reach their potential, and support best-in-class clinical training to care for others.
  • Uplift our families. Guide families through the healthcare and training maze and be their biggest cheerleader during highs and lows.
  • Partner with technology, clinical, and product teams across Abby Care. Be a critical voice for collaboration to advance our mission.
  • Build a thriving community. Help coordinate meet-ups, introduce families to each other, and organize events, seminars, and conversations that empower families to rely on one another.

Qualifications

  • Associate’s or Bachelor’s degree in a relevant field.
  • At least 1-4 years of sales or customer success experience in a professional role. This can include:
  • Account Management
  • Customer Success Development
  • Call Center Development
  • Excellent project management and process execution skills. Ability to handle complex, cross-functional initiatives, set goals, and optimize workflows.
  • Experience in business analytics and performance measurement (or willingness to learn). Proficient with spreadsheets and growth dashboards.
  • Deep empathy, tenacity, charisma, and patience.
Our Values
  • Families First Redefining healthcare starts with how we treat the families we serve. We go above and beyond for every family, building strong relationships. We ask, “Would we want this for our own families?”
  • Urgency with Precision Millions of families await care. We match their urgency with our own, delivering exceptional care without compromise.
  • Relentlessly Resourceful We adapt quickly and make the most of limited time and resources, solving challenges with creativity to deliver results.
  • Purpose with Positivity We take our mission seriously while valuing people behind the work. Respect, kindness, and collaboration strengthen our team and the families we serve.
  • Driven to Redefine What’s Possible We ask hard questions, challenge outdated systems, and find smarter, more compassionate ways to deliver care.
  • Competitive compensation Packages reflect value and include potential company-wide performance bonuses.
  • Generous paid time off 15 days of PTO and 10 paid company holidays.
  • Team bonding Full-time employees participate in team activities and company retreats.
  • Set Up for Success Company-issued laptop provided.
  • Growth Opportunities Build leadership skills while working with teams in various markets across the US.
#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Santa Rosa, Philippines RingCentral Full time

    Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...

  • User Success Specialist

    1 week ago

    Santa Rosa, Philippines Buscojobs Full time

    Location Remote Type Full-Time About the Role As a User Success Specialist, you will play a crucial role in enhancing user satisfaction and retention within our growing iGaming platform. Your focus will be on ensuring a seamless onboarding experience for new users, providing ongoing support, and fostering strong relationships with our clients. Your...

  • Customer Implementation Specialist

    2 weeks ago

    Santa Rosa, Philippines Workstream Full time

    Overview Customer Implementation Specialist - US Payroll. Location: Manila, Philippines. Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, and this market has been underserved by technology. Workstream...

  • Customer Operations Executive

    3 hours ago

    Santa Rosa, Philippines Outsourced Full time

    Overview Customer Operations Executive (Home-based) role at Outsourced. ph. Join to apply for the Customer Operations Executive (Home-based) role at Outsourced. About Us: Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is...

  • Team Manager

    3 weeks ago

    Santa Rosa, Philippines Head X Group Full time

    The Opportunity: We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes. We are...

  • Customer Quality Manager

    7 days ago

    Santa Rosa, Philippines Advanced Energy Full time

    About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our...

  • Account Associate, Mid Market

    1 week ago

    Santa Rosa, Philippines Atlassian Full time

    Account Associate, Mid Market - EMEA (Emerging Markets) Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding...

  • Technical Sales Manager Feed Additives

    1 week ago

    Santa Rosa, Philippines Nutrex Full time

    Overview Nutrex is a global leader in specialty feed additives and drinking water supplements with more than 35 years of experience and a clear focus on improving profitability and sustainability in animal nutrition via innovative solutions for better feed digestibility and gut health. We are looking for ambitious and result-oriented Technical Sales Managers...

  • 43514110483 - Partnerships Manager

    3 weeks ago

    Santa Rosa, Philippines Activate Talent Full time

    Overview Position: Partnerships Manager Location: Remote (Global) – must have strong overlap with PST / CST / EST Employment Type: Full Time Department : Growth / Business Development Reports To : Head of Growth Work from any corner of the world and be a part of the #remoteworkrevolution!️ Responsibilities We are seeking a proactive and strategic...

  • Specialist, Quality Assurance

    3 weeks ago

    Santa Rosa, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in GEO II sites (Laguna, Batangas, Pampanga, Cebu), you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for...