Delivery Operations Specialist

Overview

Operational Excellence Specialist (Fully remote)

EXUS is a global technology company specializing in debt collections software for financial services and utilities. Our enterprise SaaS platform is used in over 52 countries , delivering measurable improvements in collections, compliance, and operational efficiency. With 20+ years of experience and a product recognized by Gartner as best-in-class , we combine global insight with local adaptability to empower collections teams worldwide.

Our people constitute the source of inspiration that drives us forward and helps us fulfill our purpose of being role models for a better world .

This is your chance to be part of a highly motivated, diverse, and multidisciplinary team that embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, and we deliver on our promises

We are EXUS Are you?

As part of the Customer Success department, which brings together Delivery and Customer Support under one umbrella to provide a 360° view of the customer journey, this role supports the operational foundation of a newly unified and growing department. With increased complexity and scale, we are placing a strong focus on operational excellence to ensure this unification is well-managed, scalable, and efficient.

The Delivery Operations Analyst will play a key role in supporting the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function. The role will also contribute to maintaining control functions and participating in audits and reviews to ensure alignment, accountability, and continuous improvement. The ideal candidate combines strong analytical and process-thinking skills with a collaborative, can-do mindset.

• Support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
• Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
• Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
• Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
• Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
• Support change management, documentation, and administrative activities , ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
• Contribute to the planning and execution of audits and internal reviews , ensuring adherence to processes and identifying areas for continuous improvement.

• Bachelor’s degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
• 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
• Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
• Excellent organizational and planning abilities, with great attention to detail.
• Strong communication and stakeholder management skills, with experience working cross-functionally.
• Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
• Experience in documentation, change management and supporting the rollout of tools or processes is a plus.

• Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
• Experience with Jira, Confluence or similar tooling.

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance allowance
• Unlimited time off

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