Remote Tier 3 Technician
3 days ago
Get AI-powered advice on this job and more exclusive features. We are seeking a highly skilled Remote Tier 3 Technician to join a growing managed IT services team. This role serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 teams. The ideal candidate is an experienced problem‑solver who thrives in a fast‑paced, collaborative environment and enjoys working across a wide range of technologies. Benefits and Compensation Permanent Work from Home Paid Time Off Monthly Performance Bonus Annual Bonus What you’ll do Advanced technical support & escalation: Act as the final escalation point for technical support issues across client environments. Server & systems administration: Troubleshoot, maintain, and administer: Windows Server environments (2012 R2 and newer) Active Directory, DNS, DHCP, and Group Policy Migration projects: Plan and execute complex email and server migrations, including on‑prem to cloud or hybrid setups. RMM management: Configure, manage, and optimize Remote Monitoring & Management (RMM) platforms to ensure reliable and proactive system performance. Maintain accurate documentation of client systems, procedures, and network configurations. Collaborate with project teams on new deployments and infrastructure upgrades. Participate in an on‑call rotation and handle after‑hours technical emergencies as required. What you’ll bring 5+ years of experience in technical support or system/network administration roles Strong knowledge and hands‑on experience with: Windows Server (2012 R2–2022) Microsoft 365 administration Active Directory and domain migrations Server and email migrations (Exchange to M365, on‑prem to cloud) RMM tools and management best practices Experience working in an MSP or multi‑client environment Preferred Experience Familiarity with: 3CX phone systems PowerShell scripting for automation Certifications such as Microsoft Certified: Azure Administrator Associate , MCSA , or CompTIA Server+ #J-18808-Ljbffr
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