Assistant It Manager
4 weeks ago
Mandaluyong, National Capital Region ₱ - ₱ Y Unity Outsourcing OPC
Job Description
WORK SCHEDULE: Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)
Remote (Work from home)
Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack.
Basic Functions:
- Efficiently managing and resolving trouble tickets
 - Facilitating effective communication with both internal teams and clients
 - Offering responsive chat and phone support
 - Independently coordinating their own schedules
 - Maintaining meticulous document and file management
 - Conducting quality assurance checks on completed tickets
 - Educating and encouraging clients to adhere to best practices
 - Proactively addressing ongoing issues and ensuring their resolution
 
Knowledge, Skills, and/or Abilities Required:
- Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.
 - Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.
 - Effective Communication: Ability for collaboration with cross-functional teams and clients.
 - Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.
 - Time Management: Effective multitasking and task prioritization.
 - Adaptability: Ability to stay current with evolving IT technologies and industry trends.
 - Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.
 - Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.
 - Continuous Learning: Willingness to acquire new skills and expand technical expertise.
 - Customer-Centric Approach: Focused on delivering exceptional service and support.
 - Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.
 
Other available positions include Assistant Manager, Travel Agency, Compensation and Benefits Assistant Manager, and IT Help Desk Engineer.
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