Assistant It Manager

4 weeks ago


Capital District, Philippines Buscojobs Full time

Mandaluyong, National Capital Region ₱ - ₱ Y Unity Outsourcing OPC

Job Description

WORK SCHEDULE: Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack.

Basic Functions:

  • Efficiently managing and resolving trouble tickets
  • Facilitating effective communication with both internal teams and clients
  • Offering responsive chat and phone support
  • Independently coordinating their own schedules
  • Maintaining meticulous document and file management
  • Conducting quality assurance checks on completed tickets
  • Educating and encouraging clients to adhere to best practices
  • Proactively addressing ongoing issues and ensuring their resolution

Knowledge, Skills, and/or Abilities Required:

  • Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.
  • Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.
  • Effective Communication: Ability for collaboration with cross-functional teams and clients.
  • Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.
  • Time Management: Effective multitasking and task prioritization.
  • Adaptability: Ability to stay current with evolving IT technologies and industry trends.
  • Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.
  • Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.
  • Continuous Learning: Willingness to acquire new skills and expand technical expertise.
  • Customer-Centric Approach: Focused on delivering exceptional service and support.
  • Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.

Other available positions include Assistant Manager, Travel Agency, Compensation and Benefits Assistant Manager, and IT Help Desk Engineer.

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