
Assistant It Manager
7 days ago
Mandaluyong, National Capital Region ₱ - ₱ Y Unity Outsourcing OPC
Job Description
WORK SCHEDULE: Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)
Remote (Work from home)
Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack.
Basic Functions:
- Efficiently managing and resolving trouble tickets
- Facilitating effective communication with both internal teams and clients
- Offering responsive chat and phone support
- Independently coordinating their own schedules
- Maintaining meticulous document and file management
- Conducting quality assurance checks on completed tickets
- Educating and encouraging clients to adhere to best practices
- Proactively addressing ongoing issues and ensuring their resolution
Knowledge, Skills, and/or Abilities Required:
- Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.
- Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.
- Effective Communication: Ability for collaboration with cross-functional teams and clients.
- Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.
- Time Management: Effective multitasking and task prioritization.
- Adaptability: Ability to stay current with evolving IT technologies and industry trends.
- Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.
- Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.
- Continuous Learning: Willingness to acquire new skills and expand technical expertise.
- Customer-Centric Approach: Focused on delivering exceptional service and support.
- Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.
Other available positions include Assistant Manager, Travel Agency, Compensation and Benefits Assistant Manager, and IT Help Desk Engineer.
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