Senior Information Technology Engineer

1 week ago

Pasig, Philippines Vee Healthtek Full time

Data x AI x Talent Acquisition | Volume Hiring Recruiter, Local and Global Vee8 is seeking a highly experienced and independent Senior L2 IT Engineer to manage all IT end-user support activities at our Philippines site. This is a standalone role ideal for someone who thrives in a fast-paced environment, takes full ownership of IT operations, and is comfortable supporting both local and remote teams. Key Responsibilities Serve as the primary onsite IT support resource for the Vee8 Philippines office. Provide advanced L2 support for desktops, laptops, mobile devices, and enterprise applications (Teams, Zoom, Webex, Citrix, VMware Horizon, Avaya, Calabrio, Cisco Finesse). Troubleshoot and resolve complex hardware/software issues and VPN connectivity problems. Administer endpoint devices using ManageEngine Desktop Central, Intune, and WDS. Manage onboarding/offboarding, device provisioning, and access control. Monitor endpoint performance and implement improvements. Maintain accurate documentation of configurations and procedures. Collaborate with remote L1/L2 teams and elevate issues when necessary. Lead automation and scripting efforts using PowerShell and Bash. Participate in IT audits and ensure compliance with company policies. Provide remote support to US-based users as needed. Qualifications Minimum 5 years of experience in IT support and infrastructure management. Proficient in Windows 10/11, macOS, and Linux. Hands‑on experience with ManageEngine Desktop Central, Intune, and WDS. Familiarity with Webex, Finesse, Calabrio, and AnyConnect VPN. Intermediate networking knowledge (DHCP, DNS, switching, firewalls). Strong understanding of Active Directory, Group Policy, Office 365, and MS Teams. Scripting skills in PowerShell and Bash. Preferred certifications: ITIL, MCSA, MD-100 / MD-101, CompTIA Security+. Soft Skills Excellent communication and customer service skills. Strong ownership and accountability. Quick learner and spontaneous problem‑solver. Proactive and able to manage multiple priorities. Detail‑oriented with strong documentation skills. Team‑oriented with a collaborative mindset. Why Join Us? Be the key IT decision‑maker at a dynamic site. Work with cutting‑edge tools and global teams. Opportunity to lead automation and process improvements. #J-18808-Ljbffr

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