Team Lead – Customer Service

1 day ago

Calamba, Philippines RippedBoxStation Full time

Team Lead – Customer Service (BPO) RippedBoxStation Position: Team Lead – Customer Service (BPO) Number of hours: 40 Hrs/week Schedule: TBD Responsibilities Supervise, mentor, and coach a team of customer service representatives to meet and exceed performance metrics. Monitor and analyze team performance using KPIs such as CSAT, AHT, FCR, and SLA adherence. Conduct regular coaching, performance reviews, and team meetings to drive engagement and improvement. Handle escalations and resolve complex customer issues with professionalism and efficiency. Ensure compliance with company policies, industry regulations, and client requirements. Develop training materials and facilitate training sessions to improve agent capabilities. Collaborate with QA, Training, and Operations teams to enhance service quality. Generate reports on team performance and provide insights for process improvement. Foster a positive work culture, promoting teamwork and professional development. Perform quality assurance for some of the agents as needed. Conduct phone/email time for 3 hours a week (12 hours a month). Qualifications Minimum 2‑3 years of experience in a customer service leadership role within a BPO setting. Experience handling a large team working remotely. Strong knowledge of customer service principles, call center operations, and performance metrics. Excellent communication, interpersonal, and problem‑solving skills. Proven ability to lead and develop teams in a results‑driven environment. Proficiency in CRM software, call center tools, and reporting systems. Ability to work flexible shifts, including evenings, weekends, and holidays as needed. Bachelor’s degree in Business, Communications, or a related field is a plus. Preferred Skills Experience handling international customer support teams. Familiarity with omnichannel support (phone, chat, email, social media). Ability to adapt to fast‑changing environments and manage multiple priorities effectively. Experience in Solar Energy (preferred). Residency in Bulacan, Philippines (plus). Job Details Seniority level: Associate Employment type: Full‑time Job function: Customer Service Industry: Outsourcing and Offshoring Consulting and Telephone Call Centers #J-18808-Ljbffr

  • Customer Support Specialist

    3 days ago

    Calamba, Philippines Lead Generation Group Full time

    ONLY APPLY IF YOU HAVE 8+10 YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS) We are looking for a detail-oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions are answered, issues are...

  • Customer Service Representative

    2 days ago

    Calamba, Calabarzon, Philippines NEXTVAS INC. Full time ₱240,000 - ₱480,000 per year

    We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to...

  • Customer Service Representative

    5 hours ago

    Calamba, Calabarzon, Philippines NEXTVAS INC. Full time ₱180,000 - ₱240,000 per year

    We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to...

  • Customer Service

    1 week ago

    Calamba, Calabarzon, Philippines The VITO Group Careers Full time ₱480,000 - ₱1,000,000 per year

    The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain...

  • Customer Service Representative

    5 hours ago

    Calamba, Calabarzon, Philippines Verto Network Solutions Inc. Full time ₱150,000 - ₱250,000 per year

    Job description:Willing to work on-site.Can start ASAP100% email support only, no calls, no chat.Provides prompt and efficient service to customers through email.Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.Works with multiple technology applications and features to resolve customer...

  • Customer Service Associate

    2 weeks ago

    Calamba, Calabarzon, Philippines AAI Worldwide Logistics Inc. Full time ₱144,000 - ₱216,000 per year

    The Customer Service Associate will serve as a link with client, Customer Service, Business Development, and Operations. Maintain client thru excellent servicing to include good business relationship with Coherent. Responsible in the handling of Customer requirements on Import and Export Forwarding & Trucking and Brokerage transactions and provide all...

  • Customer Service Representative

    2 weeks ago

    Calamba, Calabarzon, Philippines Micro-Mechanics Technology International, Inc. Full time ₱800,000 - ₱1,200,000 per year

    About usOur mission is to provide our customers with "Perfect Parts and Tools, On Time, Every Time", based on scalable, repeatable and cost-effective manufacturing processes. We design, manufacture and market a complete range of consumable parts and tooling used in the assembly and testing of semiconductors. These include Rubber pick-up tools, Tungsten...

  • Customer Service Representative

    2 days ago

    Calamba, Calabarzon, Philippines Gabriel Water Works Services Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:-Graduate of any 4-year course-Experience in Customer Service is an advantage (at least 6 months)-Excellent in communication skills-Strong customer service skills-Can provide solutions to any related problems of clients-Ability to remain calm under pressure-Must be living in nearby areas, Calamba City Laguna-Can start immediatelyJob Types:...

  • Customer Service Officer

    4 days ago

    Calamba City A, Philippines Carmelray Enterprises Inc. Full time ₱300,000 - ₱360,000 per year

    Job Description:We are looking for a Customer Service Officer to join our restaurant team. The role focuses on ensuring excellent guest satisfaction by leading the dining staff, engaging with customers, and maintaining smooth front-of-house operations.Key Responsibilities:Ensure consistent and high-quality customer service for all guests.Supervise and...

  • sales engineer

    1 week ago

    Calamba, Calabarzon, Philippines CH-Lead Industrial Supply Full time ₱800,000 - ₱1,200,000 per year

    Sales Engineer is responsible for achieving yearly sales targets by developing and managing an effective network and gaining new customers in their assigned territory/region.Candidate must possess at least Bachelor's/College Degree of Engineering course(s)Required Language(s): English, FilipinoRequired Skill(s): Sales, Administrative, Microsoft Office,...