Quality Assurance Specialist
2 weeks ago
As a Quality Assurance Coach, you are responsible for monitoring, inspecting, and proposing measures to correct or improve processes that aims identify common customer issues, improve customer experience, standardize communication processes, and help ensure customer interactions are aligned with business goals and meets the established quality standards. What you'll do: Preparing and implementing quality assurance policies and procedures Ensures and protects against unacceptable performance and improve overall processes through regular monitoring and evaluation of the agent's call, email, and transaction quality Responds to internal and external clients regarding QA related requests Monitors and ensures the timely and effective delivery of support services in compliance to service level agreements, specifications, and directives defined with all internal and external customers Provides feedback to agents for quality improvement, creates action plans, initiatives, and recommendations to improve the team and program performance Contributes to the increase of active minutes generated as adherence to required log on hours as well as continuous Performing routine inspections Identifying and resolving workflow and issues Ensuring that standards and regulations are observed Addressing and discussing issues and proposed solutions with superiors Documenting quality assurance activities and creating audit reports Making recommendations for improvement Creating training materials and operating manuals Requirements: Candidate must have a bachelor’s degree, if not, should have at least 1 – 2 years of relevant working experience with the same capacity. Has good Problem Solving and Decision-Making Skills Can handle pressure and time management effectively Have sense of urgency and wok with minimal supervision Previous experience in quality assurance or a similar field Working knowledge of tools, methods, and concepts of quality assurance Solid knowledge of relevant regulatory standards Good communication skills, both verbal and written Excellent data collection and analysis skills Strong attention to detail Must be amenable to work in BGC, Taguig and on a night/shifting schedule Interested? Here are ways to reach us: Please make sure to complete this application form: linktr.ee/stephmrn Send a message to (Steph) Join our awesome # team #J-18808-Ljbffr
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Quality Assurance Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱300,000 - ₱600,000 per yearCompany DescriptionMegaworld Corporation is a leading real estate developer in the Philippines with various innovative projects strategically located in Metro Manila, the Calabarzon corridor, and key cities in the Visayas region. Notable projects include Eastwood City CyberPark in Quezon City, Newport City near NAIA Terminal 3 in Pasay City, McKinley Hill...
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Taguig, Philippines iOPEX Tech Full timeLearn and Inspire. Join us now! Available Roles: Quality Assurance Manager Quality Assurance Team Lead/Supervisor Quality Assurance Specialist Performance Excellence Specialist We are hiring for passionate and talented QA Specialist for our awesome team! The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the...
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Quality Assurance Specialist
3 weeks ago
Taguig, Philippines Private Advertiser Full timeAbout the role As a Quality Assurance Specialist (Healthcare), you will play a crucial role in ensuring exceptional customer service and support for our healthcare clients. Based in Bonifacio Global City Taguig City Metro Manila , this full-time position will require you to monitor and analyse customer interactions to identify areas for improvement and drive...
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Quality Assurance Officer
2 weeks ago
Taguig, Philippines Prime Technology Specialists Inc. Full timeResponsibilities Developing and implementing quality assurance processes and procedures to monitor and improve product and service quality Conducting regular quality inspections and tests to identify and address any issues or non-conformities Collaborating with cross-functional teams to identify and resolve quality-related problems Maintaining detailed...
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Denials Quality Assurance Specialist
2 weeks ago
Taguig, Philippines MicroSourcing Full timeDenials Quality Assurance Specialist Position: Denials Quality Assurance Specialist Location: Taguig Work setup & shift: Onsite | Night shift Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (for you and at least one dependent), paid time-off with cash conversion, group life insurance, and...
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Quality Assurance Lead
4 weeks ago
Taguig, Philippines Yondu, Inc. Full timeYondu, Inc. Taguig, National Capital Region, Philippines About The Role As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high‑quality software products. This full‑time role is based in Taguig City, Metro Manila, and is critical in supporting the Information &...
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Quality Assurance Lead
4 weeks ago
Taguig, Philippines YONDU INC. Full timeAbout the role: As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full‑time role is based in Taguig City, Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...
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Quality Assurance Lead
1 week ago
Taguig, National Capital Region, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role: As the Quality Assurance Lead at YONDU INC.', you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full-time role is based in Taguig City Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...
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CDI Quality Assurance Analyst
2 weeks ago
Taguig, Philippines MicroSourcing Full timeJoin to apply for the CDI Quality Assurance Analyst role at MicroSourcing . Position CDI Quality Assurance Analyst. Location & Work Setup Taguig, Philippines. Onsite | Night shift. Benefits Above-market compensation Healthcare coverage from day one, including dependents Group life insurance Paid time-off with cash conversion Performance bonuses Role...
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Quality Assurance Associate
2 weeks ago
Taguig, Philippines Comrise Full timeQuality Assurance Associate Comrise Taguig, National Capital Region, Philippines Key Responsibilities Manage the Name Screening System Alerts, ensure that all alerts are closed on time and quality of disposition - regular BAU process (daily spike). Manage the Transaction Monitoring Alerts, ensure that all alerts are closed on time and quality of disposition...
