Key Account Manager

12 hours ago

Northern Mindanao Philippines TBO.COM Full time

Overview

Key Accounts Manager (Retail/B2A) , Mindanao, Philippines

Position Summary:

The Key Accounts Manager will be responsible for developing, managing, and growing relationships with key accounts. This role will focus on identifying clients’ needs, building long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction. The ideal candidate should have a strong background in sales and account management within the travel industry, excellent interpersonal skills, and the ability to strategically align client needs with company offerings.

Responsibilities
  • Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries.
  • Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention.
  • Conduct regular reviews of clients’ needs, performance metrics, and travel patterns to propose tailored solutions.
  • Regular partner visits during the week to meet them and build rapport with management and agents.
  • Develop and implement strategic account plans to meet or exceed sales targets and revenue goals.
  • Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services.
  • Monitor market trends, competitors’ activities, and client industry developments to position offerings that match client needs.
  • Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company’s booking platforms and understanding available services.
  • Organize periodic training sessions for clients on new features, products, and booking solutions.
  • Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships, and establish new connections.
  • Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions.
  • Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement.
  • Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality.
  • Maintain accurate records of client interactions, sales activities, and account progress in CRM tools.
  • Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention.
Qualifications
  • Education: Bachelor’s degree in Business, Travel Management, or a related field. A Master’s degree or additional certifications in travel/tourism or sales is a plus.
  • Experience: 3-5+ years of experience in key account management, sales, or business development within the B2B travel or related industry.
  • Industry Knowledge: Strong understanding of the travel sector, booking platforms, and common challenges in corporate/B2B travel.
  • Sales and Negotiation Skills: Proven track record of achieving sales targets, with excellent negotiation and persuasion skills.
  • Analytical Skills: Ability to interpret data, analyze account performance, and generate actionable insights.
  • Customer-Centric Approach: Strong focus on client satisfaction and relationship-building.
  • Technical Proficiency: Familiarity with CRM software and booking platforms.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and professionally.
Key Competencies
  • Client Relationship Management
  • Strategic Thinking and Planning
  • Sales and Revenue Optimization
  • Problem Solving and Decision Making
  • Team Collaboration and Coordination
  • Adaptability and Resilience
#J-18808-Ljbffr

  • Finance Manager

    17 hours ago

    , Northern Mindanao, Philippines Demetrio's Pizzeria Full time

    We are a growing SME looking for a Finance Manager (CPA) to lead our accounting, taxation, and compliance functions. This is a controller-type role — perfect for someone hands-on, detail-oriented, and ready to build strong financial systems for a scaling business. What You’ll Do Oversee accounting, books, and monthly financial reports Handle BIR...

  • key accounts manager

    2 weeks ago

    Philippines RAM FOOD PRODUCTS Full time $4,000 - $8,000 per year

    Qualifications, knowledge, skills required:With at least 5 years sales experience handling key account customers, preferably from TOP FMCG companies.Demonstrated excellent selling and negotiation key wins and expert in customer collaborationsthrough Joint Business Planning and Business Reviews.Demonstrated excellent implementation of retail performance...

  • DISTRICT BUSINESS DEVELOPMENT MANAGER

    12 hours ago

    , Northern Mindanao, Philippines Century Pacific Food, Inc. Full time

    Responsibilities Develop, implement, and evaluate district business plans aligned with national and regional goals. Allocate sales targets and trade investments to assigned BDMs and review their performance plans regularly. Conduct fieldwork, coaching, and align merchandising strategies across agencies and CORD teams. Manage Accounts Receivable and ensure...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $104,000 - $130,878 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleKEY ACCOUNT MANAGER – FASHIONAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost...

  • Key Account Manager

    2 weeks ago

    Philippines Lazada Full time $40,000 - $80,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM) for the FMCG Cluster focused on Groceries, Household Supplies and Pet Supplies, you will be responsible for driving the growth and success of your assigned seller segment and/or category. You will develop and maintain strong relationships with...

  • Key Account Manager

    2 weeks ago

    Philippines Lazada Full time $50,000 - $100,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada...

  • Key Account Management

    2 weeks ago

    Philippines Lazada Full time $70,000 - $120,000 per year

    Location:PhilippinesDepartment: Sales, Business Development & StrategyLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their...

  • Key Account Management

    2 weeks ago

    Philippines Lazada Full time $60,000 - $100,000 per year

    Department: CommercialLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role...

  • Key Account Manager

    2 weeks ago

    Philippines Lazada Full time $104,000 - $130,878 per year

    Location:PhilippinesDepartment: Sales, Business Development & StrategyLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $70,000 - $120,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionKey Tasks & ResponsibilitiesSales / Marketing / Category Knowledge Can assist in looking after accounts and sub-categories with the intent of growing the businesses of sellers and brandsCan do problem solving / critical thinking to identify the right levers / solutions for...