Customer Relations Officer

4 weeks ago

Calamba, Philippines Smart Communications, Inc. Full time
Education

College graduate (Preferably Sales and Marketing, Business Management and related courses)

Qualifications

Work Experience

  • At least 1 year work experience in sales- related frontliner role (i.e. QSR crew, customer service agent, etc.)
Source Roles

External

  • Sales, trade marketing, IT, project management, franchising business model experience in Telco, FMCG, Insurance, multi-level Marketing, Service Company

Internal

  • Retail Sales, Sales & Distribution
Duties And Responsibilities

DRIVES PROFITABILITY

  • Delivers Target thru comprehensive digital solutions to customers.
  • Delivers products and services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc
  • Increases revenue thru upgrade of plans/packages, promotion of Value Added Services and endorsement of referrals by effectively assessing customer needs.

Delivers Customer Experience

  • Ensures first contact resolution and standard for quality and customer service metrics are met by performing the following:
  • Identifies and assesses customers' needs to achieve satisfaction
  • Builds sustainable relationships of trust through open and interactive communication
  • Handles requests and complains, provide appropriate solutions and alternatives to provide first contact resolution
  • Ensures execution of Customer Journey consistently and within prescribed standards.
  • Proactively solicits customer feedback regarding the quality of service provided
  • Maintains existing relationship with customers and advocates VIP handling

CUSTOMER RELATIONSHIP MANAGEMENT

  • Builds long term relationship with the customers
  • Responds and handles inquiries, requests and complaints from assigned accounts
  • Acquires new customers from existing customers thru cross selling and upselling.

OPERATIONS MANAGEMENT

  • Observes the following processes/guidelines in order to effectively perform the job:
  • Daily Routine for CSOs (dependent on the type of store format where assigned)
  • Sales, Aftersales, Cashiering and Inventory business processes
  • Ensures compliance in monitoring and resolving the following:
  • Post review findings
  • Individual inventory variance
  • Pending transaction in individual worklist
  • Handles inventory operations, (as needed for LCSO assigned as IO reliever Ensure service fulfillment delivery of services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc

DIGITAL PROFICIENCY

  • Improves digital skills by checking latest trends in the market.
  • Ensures compliance on e-learning and other training requirements
#J-18808-Ljbffr

  • Labor Relations Officer

    1 week ago

    Calamba, Calabarzon, Philippines Jollibee Full time ₱900,000 - ₱1,200,000 per year

    The Labor Relations Officer will lead and implement strategic employee and labor relations initiatives. This role is critical in maintaining industrial peace, ensuring compliance with labor laws, and managing sensitive administrative and labor cases. This role will cover all company commissary sites.Employee & Labor RelationsDevelop and implement short- and...

  • Sales Account Officer

    2 days ago

    Calamba, Calabarzon, Philippines Mazy's Marketing Corporation Full time ₱172,800 - ₱188,320 per year

    Job OverviewA Sales Account Officer handles the overall relationship of our valued customers with the company. They provide sales information that helps to identify opportunities for expansion, influence marketing campaigns, and drive business growth.Job Responsibilities:A Sales Account Officer works together with valued customers to achieve the target...

  • Customer Service Officer

    5 days ago

    Calamba City A, Philippines Carmelray Enterprises Inc. Full time ₱300,000 - ₱360,000 per year

    Job Description:We are looking for a Customer Service Officer to join our restaurant team. The role focuses on ensuring excellent guest satisfaction by leading the dining staff, engaging with customers, and maintaining smooth front-of-house operations.Key Responsibilities:Ensure consistent and high-quality customer service for all guests.Supervise and...

  • Customer Sales Associate

    2 weeks ago

    Calamba, Calabarzon, Philippines MICROPRECISION CALIBRATION INC Full time $104,000 - $130,878 per year

    With related working experience in Sales preferably in Calibration or related Electronics IndustryWith passion in building excellent customer relationships, organized and can communicate effectively both verbally and in writingMust be a team player, flexible and can manage prioritiesProficiency in Microsoft Office and with good coordination skillsBachelor's...

  • Building Administration Officer

    2 weeks ago

    Calamba, Philippines SM Supermalls Full time

    The Building Administration Officer is responsible in the supervision of maintenance services to ensure the proper upkeep of the mall, including its amenities, utilities and equipment in accordance with Company standards of safety, cleanliness and orderliness. The individual periodically conducts maintenance surveys and safety audits to determine repair...

  • Customer Service

    2 weeks ago

    Calamba, Calabarzon, Philippines The VITO Group Careers Full time ₱480,000 - ₱1,000,000 per year

    The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain...

  • Office Administrator

    2 days ago

    Calamba, Calabarzon, Philippines GRUPO Project Management and Construction Development Corporation Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGRUPO PMCDC is a Company focusing on project management, execution and design in construction of a building. In a fast paced construction industry, we are looking for an admin that is capable of supporting us in implementing rules and joining our systematic approach to all processes.Role DescriptionThis is a full-time on-site role as an...

  • Safety Officer

    2 days ago

    Calamba, Calabarzon, Philippines Hariphil Asia Resources, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Safety Officer is responsible for implementing occupational safety, health, and environmental programs within the automotive industry setting, which includes pre-delivery inspection areas, stockyards, showrooms, workshops, and parts/warehousing facilities. The role ensures compliance with both the Department of Labor and Employment (DOLE) standards and...

  • Customer Technical Support

    3 days ago

    Calamba, Calabarzon, Philippines Power Factors Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionPower Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power...

  • Account Management Officer

    4 weeks ago

    Calamba, Philippines Buscojobs Full time

    Account Management Officer - Sales (Manila) Posted 8 days ago Job Description : The Business Development Manager is responsible for driving business growth by identifying and pursuing new opportunities, building strong relationships, and increasing revenue. The role includes expanding the company's client base and market reach through: Market research Lead...