Desktop Support Specialist 2

3 weeks ago

Cebu City, Philippines Dexcom Full time

Desktop Support Specialist 2 – Dexcom – Cebu, Central Visayas, Philippines Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: to forever change how diabetes is managed and to unlock information and insights that drive better health outcomes. Over 25 years, we have pioneered an industry and are broadening our vision beyond diabetes to empower people to take control of health… improving human health. Responsibilities You will support daily technical support activities for desktop support and management. You will set up and test desktop computer peripherals. You will perform system changes adhered to organizational policies. You will conduct remote desktop troubleshooting to end‑users along with documentation ticket maintenance. You will be responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. You will troubleshoot problems in a timely and accurate fashion and provide end‑user assistance where required. You will provide investigation, diagnosis, resolution, and recovery for hardware/software problems. You will manage service request, software installation, new computer setups, upgrades, etc. You will maintain ownership of user’s issue and service ensuring that they receive resolution within a reasonable time frame. You will be responsible for all hardware and application support, queries, issues, and problems and take ownership in monitoring, operating, and managing the completion and delivery of issue resolution. You will perform general preventive maintenance tasks on PCs, laptops, printers, and any other authorized peripheral equipment. Qualifications Candidate must be a graduate or a bachelor’s degree holder in any IT‑Related course. Must have at least 3 years’ experience in IT Support or any IT related experience. Flexible in terms of working schedule (morning, mid and night shift). Willing to render OT during weekend/rest day if needed. Must be willing to work in One Montage, Cebu City (Onsite assignment). Good communication skills. Customer‑oriented mindset. Other skills: Incident Management and Service Request Fulfillment, Asset Inventory Management, Proper email etiquette. Benefits A front‑row seat to life‑changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in‑house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve. Additional Information Seniority level: Not applicable. Employment type: Full‑time. Job function: Information Technology. Industry: Medical Equipment Manufacturing. #J-18808-Ljbffr

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